Solutions that help gaming companies optimise their customer experience; data that enables trust
The gaming market has changed dramatically over the past ten years. Consumers now use their smartphones to use a huge variety of brands, platforms and products, and take advantage of a wide range of offers. Regulation and legislation is also changing, helping to protect consumers and encourage responsible gambling.
We have a proven track record of helping online gaming companies onboard new customers while managing their risk profile. Our solutions can help you get a deeper understanding of your existing customer base and provide you with the information and insights to attract and convert new customers. Additionally, our products help you provide superior service, support your approach to compliance and meet industry guidelines.
We work with operators in the UK, Gibraltar, Malta, Isle of Man, Europe and many other international markets, to design solutions tailored to consumer insights, industry regulations and technical expertise. Our suite of products can help you optimise the customer lifecycle:
Customer acquisition and onboarding — Streamline and improve the customer journey with a friction-right approach that enables immediate validation of consumer details for more informed credit risk decisions. Use non-intrusive data points to protect against fraudulent activity such as bonus abuse or anti-money laundering, whilst creating trust with genuine customers.
Customer management — Capitalise on greater insights and an accurate and comprehensive picture of consumers to build positive relationships. Use affordability tools to encourage responsible gambling and support approaches towards compliance, and insights to help you increase conversion and loyalty.
Our analysis and insight help gaming companies better understand customer affordability and support responsible gambling.
Our solutions champion seamless, secure onboarding and enhance the entire customer experience, strengthening loyalty.
Multi-layered fraud detection and ID verification solutions help identify and prevent fraud from the moment of contact.
We’ll help you tailor approaches to new regulations and legislation, expansion into international markets and creating a single customer view.
iGB Webinar recording supported by TransUnion - Seamless Onboarding and Responsible Gaming