Awards and Certifications

At TransUnion we strive to deliver innovative products and services to a consistently high standard, and we're proud to have received numerous awards and certifications that recognise our success in doing just that.

Awards

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Credit Information Provider of the Year

Credit Awards 2023, 2022, 2021

For a third consecutive year TransUnion was named Credit Information Provider of the Year for achievements in enhancements to our Affordability Report and Affordability Screening, promoting credit education through our CreditView solution and first-in-market technology with our Score Simulator feature, and our flagship fraud prevention solution TruValidate. Read more


Investor in customers Gold award

Investor in Customers Gold accreditation 2023

Investor in Customers (IIC) 

TransUnion has a achieved the Gold accreditation in the Investor in Customers (IIC) survey - the highest accreditation available. This excellent result reflects an organisation with a strong culture of customer experience, with TransUnion's strongest scoring areas being 'Customer Always Right' and 'Treating Customers Fairly', a testament to our commitment to put customers at the heart of everything we do.


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Best Outsourcing and Partnership Initiative with Lloyds Banking Group

Credit Awards 2023

Based on the use of TransUnion’s Consumer Platform to give customers free access to their TransUnion credit score. TransUnion’s Consumer Platform is designed for finance providers looking to create their own suite of credit reporting products, driving consumer engagement and building brand loyalty. Read more


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Credit Information Partner of the Year

Consumer Credit Awards 2023, 2022, 2021

TransUnion was voted by clients as Credit Information Partner of the Year for a third consecutive year. Feedback shared from customers that voted in the awards also highlighted TransUnion’s work to drive financial education in wider communities, citing: “TransUnion makes a proactive effort each year to not only partner with clients on all things credit, but also to educate them and others in the community.” Read more


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Credit Information Provider of the Year

National Credit Awards 2023

TransUnion was named Credit Information Provider of the Year for its achievements in several areas, including promoting credit education through its CreditView solution, supporting businesses and consumers in the current economic climate with its enhanced Affordability Report and Affordability Screening, as well as helping identify and reduce fraud with TruValidate. Read more


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Highly Commended in the Innovation Award

National Credit Awards 2023

Attributed to TransUnion’s guidance for finance providers on the credit reporting aspects of the Mortgage Charter relief scheme, as well as using enhanced data and insights to support businesses as they address the requirements of the new Consumer Duty regulation from the Financial Conduct Authority (FCA).


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Anti-Fraud Solution

Credit and Collections Technology Awards 2023 and 2022

Acknowledging for a second consecutive year the pivotal role that TransUnion’s TruValidate solution plays in addressing the challenge of delivering robust fraud prevention tools, whilst maintaining streamlined consumer onboarding and friction-right customer experience. Read more


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Innovation in Credit

Credit and Collections Technology Awards 2022

TransUnion addressed the challenges of bringing buy now, pay later data into credit reports by working with leading buy now, pay later companies and industry bodies to create new guidance, as well as raising awareness amongst consumers, creating a dedicated support centre and working closely with its partners that provide TransUnion credit reports and scores.


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Best Partnership of the Year with NatWest

National Credit Awards 2021

Using TransUnion’s consumer engagement solution, NatWest’s ‘Know My Credit Score’ feature provides customers with unlimited free access to their TransUnion credit score and score factors, via an interactive dashboard. This helps customers better understand their finances and empowers them to take control of their credit score so they can make better financial decisions.

Certifications

A selection of our certifications is shown below:

One Park Lane, Leeds

This certification confirms that our Quality Management System meets the requirements of the international standard.

One Park Lane, Leeds
This certification confirms that our Environmental Management System meets the requirements of the international standard.

One Park Lane, Leeds
This certification confirms that our Occupational Health and Safety Management System meets the requirements of the international standard.

This certification confirms that our Information Security Management System meets the requirements of the international standard.

This certification confirms that our Information Technology Service Management System meets the requirements of the international standard.

Cyber security certification scheme backed by the UK Government.

Requirements for enhancing payment account data security.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 388 4300

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