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Customer Charter

The TransUnion Customer Charter sets out how we will serve and support our customers, as well as outlining what we expect in return to help support you.


What we will do for you:

  • We will identify your needs and offer our assistance
  • We will explain what information we need, what support we can provide, and the associated timeframes involved
  • We will keep you updated on the progress of your case, where appropriate to do so
  • If we cannot support you, we will tell you as quickly as we can and the reasons why

What you can expect from us:

  • To be friendly, polite and professional and to always act with integrity
  • To be approachable, empathetic and keen to hear and respond to your needs
  • To be reliable, fair and respect confidentiality
  • To communicate our processes clearly

In turn we expect you to:

  • Provide the information we need to assist you
  • Let us know if the situation changes
  • Treat our staff with courtesy and respect

We recognise the importance of exceptional customer service, and we are committed to meeting your individual needs in a professional manner.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Support Center for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

For Sales enquiries please call (+44) 0113 868 2600

Alternatively, for all other enquiries please call us on (+44) 0113 388 4300

Please read our privacy notice , which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

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