Improve the customer lending journey and increase customer loyalty
The rise of digital-only banks and diversification of lending products has rapidly changed what consumers consider the traditional banking sector to be. Our own research indicates that consumers are looking for interactions with lenders that are fast, digitally fluent and have a human connection. Designing a customer experience that matches these expectations is challenging but necessary if you want to protect and grow your market share.
Our solutions enable high-street and challenger banks, building societies and FinTechs, across banking and credit cards, to strengthen their end-to-end consumer journey with a friction-right approach that can improve performance and supports compliance.
Customer acquisition and onboarding — Build customer satisfaction and loyalty from the beginning, reduce risk, and maximise revenues. We can help you deliver a friction-right onboarding experience using solutions that validates identities, protects you against fraud, and robustly assesses affordability. This leads to better lending decisions and outcomes for lenders and consumers — key aspects of an effective growth strategy.
Customer management — Build relationships with your customers through greater insights and an accurate and comprehensive consumer record, so you can introduce products and services that can increase conversions and loyalty. Leverage innovations in Open Banking and consumer-first platforms such as CreditView that can enhance your customer experience and help empower your customers.
Collections — Collection agencies, debt buyers, lenders and solicitors (litigation specialists) use our tailored debt recovery and tracing tools to help locate customers and secured assets. Based on clean, fresh data you can monitor changes in consumer credit files and enable sustainable repayment plans to be set up quickly and efficiently, thereby increasing contact rates and creating positive outcomes.
Watch our discussion with Mike Roberts, Head of Unsecured Risk at HSBC, to hear his views on economic uncertainty, Gen Z, alternative data, and the future of lending.
Our progressive solutions help financial institutions make informed lending decisions rooted in assessment checks.
Our suite of identity verification and fraud solutions can help support you with regulatory requirements, detect and prevent fraud, and reduce costs.
Through our pioneering Open Banking platform, consumers can securely and quickly share their financial data all in one place, to allow acceptance decisions to be made and a better consumer experience.
Work with our consultants to access original research into consumer habits and industry challenges to help steer your strategies.