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Contact us - Consumer enquiries

Online help

Your query may be answered by our existing online guidance available, which aims to answers lots of common questions:

  • If you have a question about your credit report please see our Credit Report Help and our FAQs in our Credit Education page
  • If you want more information about your rights in respect of your personal information, please see Your Data Rights
  • If you want to know how we collect, handle and share personal data, please refer to our Privacy Centre

If you’ve read our online information and your query has not been answered, the best way to get in touch with us is to complete our online enquiry form with as much information as possible, so our customer service team can help:

Please note that we can only deal with your query if you have accessed your TransUnion credit report. Get your credit report now.

Is there something incorrect on your credit report? 

If you see something on your credit report you believe isn’t correct, you can raise a dispute. To find more about this process, please also refer to our Disputes FAQs

Do you want to raise a complaint?

If you wish to make a complaint, please see our Complaints Procedure alongside getting in touch with us.

Alternative contact methods

If, for some reason, you cannot use the online form, please:

• email us at

• call us on 0330 024 7574 

• write to us at (for postal statutory credit report applications): TransUnion Consumer Services Team PO Box 647, Unit 4, Hull HU9 9QZ

Please read our privacy notice, which explains who we are, how we collect and use your personal information when you make contact with us, and how you can exercise your privacy rights in respect of that information.