Your query may be answered by our existing online guidance available, which aims to answers lots of common questions:
If you’ve read our online information and your query has not been answered, the best way to get in touch with us is to complete our online enquiry form with as much information as possible, so our customer service team can help:
Please note that we can only deal with your query if you have accessed your TransUnion credit report. Get your credit report now.
If you see something on your credit report you believe isn’t correct, you can raise a dispute. To find more about this process, please also refer to our Disputes FAQs
If you wish to make a complaint, please see our Complaints Procedure alongside getting in touch with us.
If, for some reason, you cannot use the online form, please:
• email us at UKConsumer@transunion.com
• call us on 0330 024 7574
• write to us at (for postal statutory credit report applications): TransUnion Consumer Services Team PO Box 647, Unit 4, Hull HU9 9QZ
Please read our privacy notice, which explains who we are, how we collect and use your personal information when you make contact with us, and how you can exercise your privacy rights in respect of that information.