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Consumer Centre

Complaints Procedure

Find out how to complain if you aren't happy with the service you've received from us.

Complaints Procedure - Payment Services

Find out what to do if you have any complaints relating to our open banking services.

Customer Charter

Find out what level of service you can expect from us if you contact us with a request, enquiry or complaint.

Complaints Data

Click here to see an overview of our complaints over our most recent reporting period.

Zero value authentication

Click here if you have questions about a TransUnion pre-authorisation on your credit or debit card.

©2025 TransUnion Information Group Limited. All rights reserved. Registered in England and Wales with company number 04968328. Registered office: One Park Lane, Leeds, West Yorkshire, LS3 1EP. TransUnion International UK Limited, part of the TransUnion Information Group, is authorised and regulated by the Financial Conduct Authority under registration number 737740. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. TransUnion International UK Limited is a credit broker and not a lender. TransUnion Information Group Limited and its subsidiaries utilise the TransUnion name under licence from TransUnion LLC.