Decisioning and Customer Experience Solutions

Confidently acquire and retain consumers by optimising and automating your business processes.

Acquire, onboard and retain consumers with a friction-right experience.

To help drive profitable growth for your organisation, attracting new and keeping current customers happy is essential. To do this, you need the most accurate and comprehensive picture of consumer behaviour and preferences to quickly assess risks and present relevant offers. Our decisioning and customer experience solutions incorporate multiple data sources that apply sophisticated rules to help inform better credit decisions and form part of a friction-right approach.

When businesses have a deeper, data-driven understanding of consumers and can translate that information into actionable, tailored offers, it can result in enhanced engagement and retention. Knowing who you’re dealing with and anticipating and satisfying their needs shows a commitment to superior customer care and service. For consumers, a better, more personalised experience helps them to transact with confidence.

We have partnered with Monevo to provide new eligibility and price comparison services that will empower lenders to deliver highly personalised credit offers to consumers via comparison websites and other partners. Using granular data and predictive modelling powered by Monevo, an awarding winning provider, this personal credit platform helps lenders distribute their products to the right consumers, supporting financial inclusion and responsible lending. Aggregator and other partners meanwhile benefit from the breadth of the Monevo lender panel, ensuring as many customers as possible are matched with appropriate credit products.

Why TransUnion

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 388 4300

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