Gain confidence in consumer identities through challenge response questions where complexity depends on the transaction’s risk. Knowledge-Based Verification provides quick and accurate authentication of new or existing customers online, within the call centre or in-branch.

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Robust questions and answers

Confidently verify customers by setting parameter-driven questions, dummy or ‘red herring’ questions, and configurable consumer response times.

Configure by transaction risk

Length of Q&As, complexity of questions and selection of data sources can all be customised to meet your business requirements and suit your strategy.

Access diverse and accurate data

Our solution uses comprehensive bureau data, leveraging a combination of credit and public data to enhance your ability to robustly verify customers.

Fully protect the customer journey

For complete coverage, Knowledge-Based Verification can be applied at account creation, during call centre interactions, and as users access and manage their accounts.

Better data. Smarter decisions. More results.

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Verify consumer identities with confidence.

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Insights and Resources

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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Knowledge-Based Verification

Extensive data

Increased customer conversions

Tailor verification levels

Here’s what you can do with Knowledge-Based Verification.

Robust questions and answers

Configure by transaction risk

Access diverse and accurate data

Fully protect the customer journey

Better data. Smarter decisions. More results.

Article

Report

Article

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