PERSONAL
BUSINESS
English
United Kingdom English
United States English
Botswana English
Brazil Português
Canada English
Canada Français
Chile Español
China 繁體中文
Costa Rica Español
El Salvador Español
Guatemala Español
Honduras Español
Hong Kong English
Hong Kong 繁體中文
India English
Kenya English
Malawi English
Mexico Español
Namibia English
Nicaragua Español
Philippines English
Rwanda English
South Africa English
Tanzania English
Trinidad and Tobago English
Uganda English
Zambia English
Zimbabwe English
Contact Us
PERSONAL
BUSINESS
Contact Us
| |
English
United Kingdom English
United States English
Botswana English
Brazil Português
Canada English
Canada Français
Chile Español
China 繁體中文
Costa Rica Español
El Salvador Español
Guatemala Español
Honduras Español
Hong Kong English
Hong Kong 繁體中文
India English
Kenya English
Malawi English
Mexico Español
Namibia English
Nicaragua Español
Philippines English
Rwanda English
South Africa English
Tanzania English
Trinidad and Tobago English
Uganda English
Zambia English
Zimbabwe English

TruValidate

Knowledge-Based Verification

Offer dynamic, effective and trustworthy authentication.

Request Information

Extensive data

Our comprehensive data sources can help you significantly reduce the likelihood of fraudsters obtaining answers to verification questions.

people-group icon

Increased customer conversions

Boost conversions and reduce abandonment rates with a verification method consumers know and trust.

Tailor verification levels

Highly configurable and flexible — adjust the level verification to meet your business requirements and suit your strategy.

Knowledge-Based Verification Feature

Here’s what you can do with Knowledge-Based Verification.

Gain confidence in consumer identities through challenge response questions where complexity depends on the transaction’s risk. Knowledge-Based Verification provides quick and accurate authentication of new or existing customers online, within the call centre or in-branch.

Get TruValidate Knowledge-Based Verification

Robust questions and answers

Confidently verify customers by setting parameter-driven questions, dummy or ‘red herring’ questions, and configurable consumer response times.

Configure by transaction risk

Length of Q&As, complexity of questions and selection of data sources can all be customised to meet your business requirements and suit your strategy.

Access diverse and accurate data

Our solution uses comprehensive bureau data, leveraging a combination of credit and public data to enhance your ability to robustly verify customers.

Fully protect the customer journey

For complete coverage, Knowledge-Based Verification can be applied at account creation, during call centre interactions, and as users access and manage their accounts.

Better data. Smarter decisions. More results.

Article

How to Identify Your Total Cost of Fraud and Optimise Your Fraud Prevention Strategy

Read More
TransUnion Fraud and Identity 2025 report thumbnail

Report

UK Fraud & Identity Report 2025

Read More

Article

Unlocking the Value of a Total Cost of Fraud Model with CX-Friendly Solutions

Read More

See Other TruValidate Solutions

Identity Proofing Related Image

Identity Proofing

Verify consumer identities with confidence.

See Solutions
Fraud Analytics Related Solution

Fraud Analytics

Risk insights and analytics for stopping fraud before it impacts your business.

See Solutions

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 538 0016

Please read our privacy notice , which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

We're sorry, your request failed. Please try again in a little while.