Knowledge-Based Verification

Offer dynamic, effective and trustworthy authentication.

Knowledge-Based Verification Feature

Here’s what you can do with Knowledge-Based Verification.

Gain confidence in consumer identities through challenge response questions where complexity depends on the transaction’s risk. Knowledge-Based Verification provides quick and accurate authentication of new or existing customers online, within the call centre or in-branch.

Robust questions and answers

Confidently verify customers by setting parameter-driven questions, dummy or ‘red herring’ questions, and configurable consumer response times.

Configure by transaction risk

Length of Q&As, complexity of questions and selection of data sources can all be customised to meet your business requirements and suit your strategy.

Access diverse and accurate data

Our solution uses comprehensive bureau data, leveraging a combination of credit and public data to enhance your ability to robustly verify customers.

Fully protect the customer journey

For complete coverage, Knowledge-Based Verification can be applied at account creation, during call centre interactions, and as users access and manage their accounts.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 388 4300

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