TransUnion International UK Limited Complaints

Complaints Data

The following complaint data relates to TransUnion International UK Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Registration Number (FRN) 737740. 

The data contained within the table below relates to the reporting period 01/07/2023 – 31/12/2023


Product service groupingProvision (at reporting period end date)Intermediation (at reporting period end date)Number of complaints openedNumber of complaints closedPercentage closed within three daysPercentage closed after three days but within eight weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsN/AN/A
Home financeN/A
Insurance and pure perfectionN/A
Decumulation and pensionsN/A
Credit related17682133N/AN/A23%N/A
Claims managementN/A
Funeral plansN/A

*Percentage upheld refers to the percentage of complaints that TransUnion International UK Limited has found in the complainant's favour, either in whole or in part.