The following complaint data relates to TransUnion International UK Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Registration Number (FRN) 737740.

The data contained within the table below relates to the reporting period 01/07/2024 – 31/12/2024


Product service grouping	Provision (at reporting period end date)	Intermediation (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within three days	Percentage closed after three days but within eight weeks	Percentage upheld	Main cause of complaints opened
Banking and credit cards	N/A		N/A
Home finance			N/A
Insurance and pure perfection			N/A
Decumulation and pensions			N/A
Investments			N/A
Credit related			2285	2226	N/A	N/A	22%	N/A
Claims management			N/A
Funeral plans			N/A

*Percentage upheld refers to the percentage of complaints that TransUnion International UK Limited has found in the complainant's favour, either in whole or in part.

©2025 TransUnion Information Group Limited. All rights reserved. Registered in England and Wales with company number 04968328. Registered office: One Park Lane, Leeds, West Yorkshire, LS3 1EP. TransUnion International UK Limited, part of the TransUnion Information Group, is authorised and regulated by the Financial Conduct Authority under registration number 737740. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. TransUnion International UK Limited is a credit broker and not a lender. TransUnion Information Group Limited and its subsidiaries utilise the TransUnion name under licence from TransUnion LLC.