We have a track record of enhancing customer experience and optimising the customer journey
The demands consumers place on retailers and their customer experience have never been higher. Consumers are savvy, looking for the best price or offers, responding positively to e-commerce experiences that have a minimal number of clicks and form fills, and want the quickest delivery and easiest return processes. Our datasets and proprietary technology can help retailers, including popular high-street brands and niche e-commerce pure players, engage consumers and upgrade experiences from good to great.
By harnessing data used to onboard consumers, you can quickly verify identities and means of payment in, allowing you to accurately detect and prevent e-commerce fraud. In addition, our consultancy team can help you use data and technology to get an accurate and comprehensive understanding of customers throughout their entire lifecycle. This includes:
The most successful organisations have backroom operations orientated around accurate data and deep consumer insight. As a global information and insights company we can support these teams to improve their approaches to prospecting, cultivating loyalty through trust, network growth or profit protection.
Analysis and insight play a vital role in helping retailers understand their customers and to discover ways to build better relationships with them.
Our transformative solutions makes smooth onboarding across digital channels possible, and helps you fine-tune your checkout process.
ID verification helps retailers identify and prevent fraud from the moment contact is made.
Unlocking the Value of a Total Cost of Fraud Model with CX-Friendly Solutions
How to Identify Your Total Cost of Fraud and Optimise Your Fraud Prevention Strategy
Unprecedented Consumer Behaviour: Learnings for Lenders Six Months Into the COVID-19 Pandemic
Learning the Language of Fraud: A Glossary of Terms