Consumer Pulse Wave 12

Both consumer sentiment and the level of reported financial hardship improved in December as the lockdown came to an end and news of viable vaccines emerged. 42% of consumers say they are somewhat optimistic about the future (+ 8 pp) and 50% of households now report a negative financial impact (-2 pp).

Despite being hit hardest, younger generations report being more optimistic about the future. 57% of Gen Z consumers and 46% of Millennials are at least somewhat optimistic, compared to 37% of Gen X and 34% of Baby Boomers.

31% of households are planning to spend money on festive gifts, but 42% plan to spend less this year than last year.

Though half of all households still report financial impact, 24%of households say they are actually faring better than planned in 2020 with a further 37% say their finances are going as planned. Only 9% of consumers indicate they are much worse off financially than planned compared to the start of the year.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 388 4300

Please read our privacy notice , which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

We're sorry, your request failed. Please try again in a little while.