With the holidays fast approaching, we wanted to give you an update on our capacity, performance and resilience, and reassure you of our ongoing commitment to ensuring the highest standards of service.
As a business, we take a proactive approach to capacity management and are confident that our key services are adequately scaled to manage demand through peak periods. We carefully manage and risk assess all changes to ensure optimum efficiency when our clients are particularly busy, so that our teams are fully available to support and monitor activity.
Throughout 2018 we have been continuing to invest in our infrastructure and are focusing significant resource on ensuring a robust and reliable service – for now and for the future – and capitalising on the new opportunities that come with being part of a global organisation, with increased levels of investment and access to new technology.
As part of our ongoing improvements, we are continuing to optimise our applications to ensure industry-leading service platform standards and are taking advantage of the integration with TransUnion to further improve our monitoring capability. We’re also prioritising continued investment in IT security, capacity and resilience, as well as extending our product offering.
2019 strategic initiatives
Looking to the year ahead, our strategic delivery initiatives for 2019 include:
- Bringing TransUnion’s key products to the UK market. The integration of these with existing products and services is planned to continue throughout the year
- Focusing on Affordability Report, with large scale development planned to enhance and widen the reach of our capabilities in the affordability space
- Continuing with the strategic initiative of cloud migration for our key products
- Increasing investment in IT security to maintain our record of excellence
Over the coming months, as we align fully with TransUnion’s global operating model, we will be optimising all our operational processes so that we can truly reap the benefits of being part of a leading global risk information solutions provider.
As our chief information officer Steve Humm explains: “As we continue our integration journey, there are numerous opportunities and benefits we’ll be able to exploit for our clients as a result of being part of a global organisation. These include being able to benefit from global thinking and enhanced knowledge, taking advantage of our global capabilities to ensure the highest possible standards of delivery, and ensuring that our systems are world-class, thanks to ongoing investment and a continued commitment to improving and evolving our service.
“We’ll also be investing further in our IT security. We’re very proud of our security record in the UK and now, as part of TransUnion – which has a similarly impressive record – we can combine the best of both organisations to increase the security for all of our clients.”
Finally, just a reminder to all clients that our 24/7 operations support is always available, continuing as normal through the forthcoming holiday period. Our client service desk opening hours are 07.00 to 22.00, with call out support available outside of these hours.