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Contact Us
PERSONAL
BUSINESS
Contact Us
| |
English
United Kingdom English
United States English
Botswana English
Brazil Português
Canada English
Canada Français
Chile Español
China 繁體中文
Costa Rica Español
El Salvador Español
Guatemala Español
Honduras Español
Hong Kong English
Hong Kong 繁體中文
India English
Kenya English
Malawi English
Mexico Español
Namibia English
Nicaragua Español
Philippines English
Rwanda English
South Africa English
Tanzania English
Trinidad and Tobago English
Uganda English
Zambia English
Zimbabwe English

Product

Instant Search Alerts

Help customers act quickly when certain searches appear on their credit report — supporting greater awareness, faster review and more confident understanding of their credit information.

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Build customer trust

Show customers you are helping them stay informed about activity on their credit report, with timely alerts that encourage awareness and action.

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Support faster response

Give customers prompt visibility when certain search inquiries are made against their credit report, helping them review activity quickly and take appropriate next steps if something does not look right.

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Drive meaningful engagement

Create valuable, relevant touchpoints that bring customers back to your digital experience and help them stay connected to their credit health.

Product Highlights

Help monitor credit information with Instant Search Alerts

CreditView Instant Search Alerts helps businesses provide customers with timely notifications when searches are made on their credit report. Alerts are sent directly to the customer’s inbox, supporting immediate review and helping them identify activity they recognise — or potential issues that may need further action.

Whether a customer has recently applied for credit or receives an alert they were not expecting, Instant Search Alerts can help them understand what has changed, check whether the activity is familiar, and act quickly if they suspect an inaccuracy or potentially fraudulent credit application.

Built to integrate into your CreditView proposition, Instant Search Alerts can help strengthen your customer experience by combining credit education, proactive communication and configurable alert types in a simple digital journey.

Key Benefits

Real-time notification

Send alerts as soon as a search is recorded on a customer’s credit report, helping them review activity without delay.

Direct-to-customer alerts

Deliver client-configurable email notifications straight to the customer’s inbox, creating a clear and timely communication channel.

Consumer empowerment

Help customers keep on top of their credit health by improving visibility of searches and signposting them to review, query or report activity where appropriate.

Configurable alert coverage

Choose from more than 40+ available alert types to support business needs and align notifications to your customer proposition.

Supporting Better Customer Outcomes

Instant Search Alerts can help organisations provide clearer, more timely information about credit report activity, supporting customers to understand what has happened and consider whether further action is needed.

By giving customers prompt visibility of searches made on their credit report, businesses can help support more informed financial awareness, encourage proactive engagement and provide a stronger sense of reassurance throughout the customer journey.

Instant Search Alerts helps organisations:

  • Improve customer visibility of credit report searches
  • Support faster review of recognised and unrecognised activity
  • Encourage customers to stay engaged with their credit health
  • Help signpost appropriate next steps where a customer suspects an issue
  • Strengthen trust by demonstrating proactive support and communication

This aligns with expectations to deliver clear, understandable and timely information that helps customers make decisions in their own interests.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 538 0016

Please read our privacy notice , which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

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