How can we help?
The quickest answers are online — additional ways to reach us are on this page.
Help yourself any time
Our self-serve options are our fastest resources and available at any time.
Something not right on your credit report?
If you've identified information on your credit report you believe is incorrect, you'll first need to access your TransUnion Credit Report before raising a dispute with us. You can view your Statutory Credit Report free of charge and select the "Something not right?" option, alongside the information you wish to query.
Further information about the dispute process and how your dispute will be handled is available in our Disputes FAQs
Get in touch
Online help
Many common questions can be answered through our online guidance: TransUnion FAQs
Online enquiry form
If you've reviewed our online information and still need help, we're happy to assist with general enquiries using our online enquiry form.
Email us
If you can't use the online form, email us at UKConsumer@transunion.com — include your report reference if you have one.
Call us
Call us on 0330 024 7574. Lines are open Monday–Friday 8 a.m.–6 p.m.
Write to us
Statutory credit report requests by post: TransUnion Consumer Services Team, PO Box 647, Unit 4, Hull, HU9 9QZ.
General enquiries: TransUnion, One Park Lane, Leeds, LS3 1EP
Include your full name, address and report reference. Postal requests take longer than online. Accessible formats are available on request.
Marketing — opting out
If you would prefer TransUnion not use your personal data for marketing purposes, as described in our marketing information, please email:
• Request to opt out of marketing services
• Once your request is received, we will add your name to our marketing suppression list and ensure your data is no longer used for marketing purposes
• Please note it may take up to 30 days to process you opt-out request
To learn more about your rights in relation to your personal information, how TransUnion collects, uses and shares personal data, and how you can exercise your privacy rights, please visit the below pages:
If you want more information about your rights in respect of your personal information, please see Your Data Rights
If you want to know how we collect, handle and share personal data, please refer to our Privacy Centre
How to raise a complaint
If you wish to make a complaint, please contact our Complaints Team at UKCustomerRelations@transunion.com.
They’ll review your concerns and respond in accordance with our complaints procedure.
Our commitment to you
When you contact us, we'll be friendly, professional and fair. We'll explain what we need from you, what support we can provide and how long it will take — and keep you updated along the way. If we can't help, we'll tell you quickly and explain why. In return, we ask you give us the information we need and treat our team with courtesy.
Please read our privacy notice which explains who we are, how we collect and use your personal information when you make contact with us and how you can exercise your privacy rights in respect of that information.
Information for Good®.
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