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Contact Us
PERSONAL
BUSINESS
Contact Us
| |
English
United Kingdom English
United States English
Botswana English
Brazil Português
Canada English
Canada Français
Chile Español
China 繁體中文
Costa Rica Español
El Salvador Español
Guatemala Español
Honduras Español
Hong Kong English
Hong Kong 繁體中文
India English
Kenya English
Malawi English
Mexico Español
Namibia English
Nicaragua Español
Philippines English
Rwanda English
South Africa English
Tanzania English
Trinidad and Tobago English
Uganda English
Zambia English
Zimbabwe English

CreditView Product Module

Credit Mentor | Personalised Credit Education

Turn credit data into clear, personalised guidance that helps customers understand what’s influencing their credit—and take informed next steps based on their individual circumstances.

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Educate with clarity

Provide clear, accessible explanations of what’s influencing a customer’s credit profile—helping them better understand how financial behaviours may affect their credit over time.

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Guide with personalised actions

Deliver personalised Next Best Actions based on individual credit data, helping customers identify steps they could take to support their financial position.

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Drive engagement and trust

Create relevant, ongoing engagement through personalised insights, supporting customer understanding while helping build trust and long-term relationships.

Product Highlights

TransUnion Credit Mentor helps customers view and understand the factors and behaviours that may be influencing their credit score through personalised, easy-to-understand insights.

As an add-on module of CreditView, Credit Mentor enables organisations to provide credit education insights and suggested actions directly to customers via digital channels—helping support more informed decision-making.

Credit Mentor can help businesses build customer financial awareness and confidence. . It empowers customers with personalised guidance to better understand their financial position and make more informed everyday decisions — while also supporting progress towards major life goals, such as buying a home.

Credit Mentor product sheet
TransUnion Credit Mentor displayed on iphone. An ad-on module of CreditView.

Drive engagement and credit education with Credit Mentor

Personalisation

Deliver personalised, account-level insights to help reduce the risk of misunderstanding and ensure customers receive information relevant to their individual situation.

Suggestions and next best action tips

Provide suggested actions that customers could consider, based on their current credit profile, to help support improved financial behaviours.

Tailored messages

Over 130+ tailored messages and next best actions to address your customer needs

Importance ranking

Score factors are prioritised based on their relative impact, helping customers focus on the areas most relevant to their credit position.

Consumer empowerment

Support customer understanding of how financial behaviours may influence credit health, helping them feel more informed and in control of their financial decisions.

Built for integration

Designed to complement and strengthen your CreditView proposition through seamless integration and effortless deployment.

Supporting better customer understanding

Credit Mentor helps organisations support customer understanding by providing clear, personalised and timely explanations of credit data, that reflect the customer’s credit profile at that point in time, alongside suggested actions they can choose to take.

This approach helps customers better interpret their financial position, supporting more informed decision-making and improved engagement with credit information.

Why it matters for your organisation

  • Encourages repeat engagement through personalised and relevant insights
  • Helps address common customer queries such as “why has my score changed?” through clear explanations
  • Supports more informed customer decisions by providing accessible, contextual guidance

Helps demonstrate a commitment to supporting customer understanding and positive outcomes

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 538 0016

Please read our privacy notice , which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

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