The economic headwinds of the 2020s have left their mark on consumers. Regulatory bodies and industry initiatives, such as the Consumer Duty, Credit Report Market Study and FinTech pledge, require credit providers to treat customers fairly and do more to help consumers become financially confident and resilient.

This guide explores how businesses can use financial education, technology and proactive customer management to help improve consumers lives whilst encouraging sustainable growth.

Download to learn:

• how to grow financial literacy and confidence, working towards a more a more financially resilient population

• more about the benefits consumer education can play in customer lifecycle management and how businesses are using it successfully to help those in financial difficulty

• about different approaches and strategies that can foster financial wellbeing and inclusion including the pivotal role played by personalisation

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