Pensions Dashboard: Why Data Quality Is Key to Customer Satisfaction and Operational Success

Are you ready to successfully navigate the transformative changes in the pensions industry? Our latest mini guide delves into the critical role customer data quality plays in revolutionising how consumers locate and access their pensions. It covers:

  •  Regulatory pressures

Get insights into the Financial Conduct Authority’s Consumer Duty and how it impacts pension providers. Learn about requirements for supporting less engaged customers and how to better ensure they understand their pension products.

  • Unclaimed pensions

Despite many pension plans being accessed, a significant number remain unclaimed. A major contributor to this issue is outdated address data — see how it affects policyholders.

  • Operational impacts

Explore the consequences of poor data quality, including increased customer enquiries, operational pressures and potential reputational damage.

  • Tracing gone-aways

Learn about the importance of updating contact details to ensure consumers receive crucial information about their pensions, especially after moving house.

  • TransUnion’s role

Discover how TransUnion is helping providers update customer data, improve contact success rates, and better ensure regulatory compliance.

 

Don’t miss out on essential information into the future of pensions. Download our mini guide today to stay ahead in the evolving pensions landscape.

Download your copy here:

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 388 4300
Please read our privacy notice, which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

Could not submit form.