Recent socioeconomic upheaval has resulted in people from all levels of society being exposed to income shocks, strained household budgets and falling living standards. Now more than ever, understanding a consumer’s true circumstances when transacting with them is key to delivering good outcomes.
The Many Faces of Financial Vulnerability explores the customer and business benefits of embedding early warning indicators into vulnerability strategies, and identifies the insights that could play an important role in helping businesses support consumers at the right moment in time.
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