Gain a Deeper Understanding of Consumer Vulnerability

Join us in deciphering consumer vulnerability

We believe a more holistic approach to vulnerability offers a powerful opportunity to improve customer outcomes, nullify the impact of a changing macroeconomic landscape, and support regulatory compliance.

Download our study - Deciphering Consumer Vulnerability with Enhanced Data Insights – to find out how TransUnion is shaping the conversation around consumer vulnerability, and unlock key insights from a deep dive into our datasets, including:

  • A third (31%) of UK adults have at least one indicator of financial vulnerability; specifically, 11% of UK adults are experiencing financial distress.
  • The existence of a vulnerability or a distress indicator is not standalone evidence of active distress, nor is it a good reason to action a specific judgement on that person.
  • Financial harm was evident with consumers being excluded from non-essential credit products, which suggests services are currently not designed or provided to consumers who want them.
     

In the coming months we’ll be launching a number of initiatives designed to help businesses better identify customers who exhibit characteristics of vulnerability, and predict where these vulnerabilities are likely to result in future harm – watch this space.

Download your copy now

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