Decisioning and Customer Experience Solutions

Acquire, onboard and retain consumers with a friction-right experience.

To help drive profitable growth for your organisation, attracting new and keeping current customers happy is essential. To do this, you need the most accurate and comprehensive picture of consumer behaviour and preferences to quickly assess risks and present relevant offers. Our decisioning and customer experience solutions incorporate multiple data sources that apply sophisticated rules to help inform better credit decisions and form part of a friction-right approach.

When businesses have a deeper, data-driven understanding of consumers and can translate that information into actionable, tailored offers, it can result in enhanced engagement and retention. Knowing who you’re dealing with and anticipating and satisfying their needs shows a commitment to superior customer care and service. For consumers, a better, more personalised experience helps them to transact with confidence.

We have partnered with Monevo to provide new eligibility and price comparison services that will empower lenders to deliver highly personalised credit offers to consumers via comparison websites and other partners. Using granular data and predictive modelling powered by Monevo, an awarding winning provider, this personal credit platform helps lenders distribute their products to the right consumers, supporting financial inclusion and responsible lending. Aggregator and other partners meanwhile benefit from the breadth of the Monevo lender panel, ensuring as many customers as possible are matched with appropriate credit products.