Decisioning and Customer Experience Solutions

Acquire, onboard and retain consumers with a friction-right experience.

To help drive profitable growth for your organisation, attracting new and keeping current customers happy is essential. To do this, you need the most accurate and comprehensive picture of consumer behaviour and preferences to quickly assess risks and present relevant offers. Our decisioning and customer experience solutions incorporate multiple data sources that apply sophisticated rules to help inform better credit decisions and form part of a friction-right approach.

When businesses have a deeper, data-driven understanding of consumers and can translate that information into actionable, tailored offers, it can result in enhanced engagement and retention. Knowing who you’re dealing with and anticipating and satisfying their needs shows a commitment to superior customer care and service. For consumers, a better, more personalised experience helps them to transact with confidence.