Consumer Pulse Q2 2021

Consumers continue to show increased optimism as lockdown measures are eased and the economy opens up, with 61% stating they’re somewhat, very or extremely optimistic about the future. This compares favourably to Q1, 2021 when 54% said the same. In parallel to the economy slowly reopening, the vaccine rollout could be a key driver of this improved optimism.

Strong improvement in optimism, however, is somewhat lagged by perceptions about current household finances which remain relatively stable. There’s a slight increase from 40% to 43% by those who report their finances are as planned from Q1, 2021 to the current survey. Those who report finances are better than planned rose slightly from 29% in Q1, 2021 to 30% in Q2, 2021.

From a credit perspective, the types of new credit and loans consumers say they are most likely to apply for are: credit card (11%), personal loan (8%) and new car loan or lease (8%).

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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