This page provides details of on-going live changes where service disruption is expected. Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes or emergency maintenance without providing advance notice, however, advance notice will be provided where this is reasonably possible.

Upcoming Scheduled Maintenance :

Date	Time (UK)	Impacted Services	Overview
Sunday 1st December	04:00 – 07:00	Database Server Maintenance and Azure Patching	There will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 1st December	09:00 – 18:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 3rd December	05:00 – 07:00	Consumer Platform Release	There will be up to 35 minutes outage from start of window to all Consumer Platform Services (including Creditview and LSAR)
Sunday 8th December	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 22nd December	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 29th December	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 5th January	04:00 – 07:00	Database Server Maintenance and Azure Patching	There will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 5th January	09:00 – 18:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Sunday 12th January	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 14th January	06:00 - 07:00	Consumer Platform Release	No impact expected
Sunday 19th January	04:00 - 07:00	SQL Database Maintenance	Postponed – moved to Tuesday 21^st January.
Sunday 19th January	04:00 – 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 21st January	04:00 – 07:00	SQL Database Maintenance	There will be a full outage for the duration of the maintenance window across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 26th January	04:00 – 07:00	SQL Database Maintenance	There will be a full outage for the duration of the maintenance window across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 26th January	04:00 – 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 2nd February	04:00 – 07:00	Database Server Maintenance and Azure Patching	There will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 2nd February	09:00 – 18:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 4th February	04:00 – 07:00	Consumer DR Test	There will be an outage to the Consumer Platform during the window.
Sunday 9th February	04:00 – 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 11th February	04:00 – 07:00	SQL Database Maintenance	There will be a full outage for the duration of the maintenance window across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 16th February	04:00 – 07:00	SQL Database Maintenance	Impact Updated:- During the mainteance window, as services are failed over, there is a risk of multiple short periods of service degradation and/or outage across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 16th February	04:00 – 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 18th February	04:00 – 07:00	Consumer DR Test	There will be an outage to the Consumer Platform during the window.
Sunday 23rd February	04:00 – 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 25th February	05:00 – 07:00	Consumer Platform Release	There will be a 55-minute outage to the Consumer Platform (Ginger, CreditView and LSAR) which is expected near the start of the window.
Sunday 2nd March	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 2nd March	04:00 - 07:00	SQL Database Upgrade (Part 1)	There will be a full outage for the duration of the maintenance window across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. LightSpeed Processing will also be paused during this time.
Sunday 9th March	04:00 - 07:00	SQL Database Upgrade (Part 2)	Rescheduled from 4th March - During the mainteance window, as services are failed over, there will be 2 short periods of approx 2 minutes of degradation impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 9th March	04:00 - 07:00	Database Server Patching	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 9th March	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS
Sunday 16th March	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS
Sunday 16th March	04:00 - 07:00	Network Maintenance	A few minutes of degradation may be observed impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 23rd March	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS
Sunday 30th March	04:00 - 07:00	Database Server Patching	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM
Sunday 30th March	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS

As part of our ongoing commitment to managing information security we want to remind you that we may:

Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.
Remove disabled user accounts where users have not contacted us to request that their account be reactivated.
Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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©2025 TransUnion Information Group Limited. All rights reserved. Registered in England and Wales with company number 04968328. Registered office: One Park Lane, Leeds, West Yorkshire, LS3 1EP. TransUnion International UK Limited, part of the TransUnion Information Group, is authorised and regulated by the Financial Conduct Authority under registration number 737740. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. TransUnion International UK Limited is a credit broker and not a lender. TransUnion Information Group Limited and its subsidiaries utilise the TransUnion name under licence from TransUnion LLC.