Consumer Interactive (CI) UK Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows (Tuesdays and Sundays 04:00 - 07:00).

 

This page provides details of on-going live changes where service disruption is expected. Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes or emergency maintenance without providing advance notice, however, advance notice will be provided where this is reasonably possible. 

Upcoming Scheduled Maintenance :

 

Sunday 5th May04:00 – 07:00Network Upgrade and Azure Patching

FOUR periods of degradation (increased response times) to Credit Online services. There will also be loss of resilience during cluster failover / giveback operations but no outage.
Tuesday 7th May04:00 – 07:00Network Upgrade FOUR periods of degradation (increased response times) to Credit Online services. There will also be loss of resilience during cluster failover / giveback operations but no outage.
Tuesday 7th May

06:00 – 07:00Consumer SQL Migration Outage to Consumer Services (CreditView and Ginger). 
Sunday 12th May04:00 – 07:00Network Upgrade and Azure PatchingFOUR periods of degradation (increased response times) to Credit Online services. There will also be loss of resilience during cluster failover / giveback operations but no outage.
Sunday 12th May05:00 – 07:00Network MaintenancePotential 5 minute outage to all Consumer services.
Tuesday 14th May04:00 – 07:00Network Upgrade

FOUR periods of degradation (increased response times) to Credit Online services. There will also be loss of resilience during cluster failover / giveback operations but no outage.
Tuesday 14th May04:00 – 07:00Callreport DB failover There will be three 2-minute blips when databases are failed over. This will impact all Credit Online Services during the maintenance windo
Sunday 19th May04:00 – 07:00 Network Maintenance and Azure PatchingNo impact expected however there is a potential for clients to experience slower response times across all of the Credit Online Services.
Tuesday 21st May06:00 – 12:00 Ginger Release - LVNo Impact Expected
Tuesday 21st May

04:00 – 07:30 

Open Banking UpdateOutage to Open Banking between 04:00 – 05:30
Sunday 26th May04:00 – 07:00 Network Maintenance and Azure PatchingThere will be three 2-minute blips when databases are failed over. This will impact all Credit Online Services during the maintenance window
Sunday 26th May04:00 – 07:00 Network MaintenancePotential 5 minute outage to all Consumer services.
Tuesday 28th May06:00 – 07:00 Consumer SQL Migration Outage to Consumer Services (CreditView and Ginger). 
Sunday 2nd June04:00 – 07:00 Database Server Maintenance and Azure PatchingThere will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 2nd June09:00 – 18:00 Consumer Live MaintenanceDuring this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Sunday 9th June04:00 – 07:00 Network Maintenance and Azure PatchingNo impact expected however there is a potential for clients to experience slower response times across all of the Credit Online Services.
Tuesday 11th June04:00 – 07:00Credit Online DR TestOutage to all Credit Online Services for the duration of the window.
Sunday 16th June04:00 – 07:00Network Maintenance and Azure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services.
Tuesday 18th June04:00 – 07:00Database MaintenanceTBC
Sunday 23rd June04:00 – 07:00 Network Maintenance and Azure PatchingNo impact expected however there is a potential for clients to experience slower response times across all of the Credit Online Services.
Sunday 30th June04:00 – 07:00 Database Server Maintenance and Azure PatchingThere will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 30th June09:00 – 18:00 Consumer Live MaintenanceDuring this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 2nd July05:00 – 07:00 Consumer Platform Migration Outage to Consumer Services (CreditView and Ginger) during this time. 
Sunday 7th July04:00 – 07:00 Network Maintenance and Azure PatchingThere will be FOUR periods of degradation (increased response times) to Credit Online services. There will also be loss of resilience during cluster failover / giveback operations but no outage.
Tuesday 9th July04:00 – 07:00 Database Maintenance There will be a 30 min outage at the start of the window and periods of distrubtion during the window impacting all Credit Online Services, including CallReport, TruValidate, CallML,  TrueVision and Open Banking,
Sunday 14th July04:00 – 07:00 Network Maintenance and Azure PatchingThere will be FOUR periods of degradation (increased response times) to Credit Online services. There will also be loss of resilience during cluster failover / giveback operations but no outage.
Tuesday 16th July04:00 - 07:00Consumer Platform 2024 release The consumer platform will be unavailable for 2 minutes. Also impacted by this outage are downstream services (LSAR and CreditView)
Sunday 21st July04:00 – 07:00 Credit Online DR Test and Azure PatchingOutage to all Credit Online Services for the duration of the window.
Sunday 28th July 04:00 – 07:00 Database Server Maintenance and Azure PatchingThere will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 28th July 09:00 – 18:00 Consumer Live MaintenanceDuring this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.

 

As part of our ongoing commitment to managing information security we want to remind you that we may:

  • Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.
  • Remove disabled user accounts where users have not contacted us to request that their account be reactivated.
  • Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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