This page provides details of on-going live changes where service disruption is expected. Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes or emergency maintenance without providing advance notice, however, advance notice will be provided where this is reasonably possible.

Upcoming Scheduled Maintenance :

Date	Time (UK)	Impacted Services	Overview
Sunday 3rd May	04:00-07:00	Database Server Patching	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 3rd May	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 5th May	04:00 - 04:30	CallReport Release	Up to 5 mins increased response times impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 5th May	04:00 - 07:00	Network maintenance	Four periods of extended search times/performance degradation impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 5th May	04:30 - 07:00	Database maintenance	Up to 30 min outage during the maintenance window impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 10th May	04:00 - 05:30	Network Maintenance	Outage of up to 30 minutes at the start of the window impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 12th May	04:00-07:00	Database Maintenance	2 x 10 min outages at 04:10 and 04.30 affecting all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 12th May	05:00 - 07:00	Affordability Migration to Azure	There may be intermittent performance degradation, including increased response times and/or failure rates across Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 17th May	04:00-07:00	Consumer Maintenance	2 -5 minute outage, within the first hour to the Consumer Platform impacting all Services (CreditView, LSAR, SOAP & REST APIs)
Sunday 17th May	04:00-07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 19th May	04:30 - 07:00	Database Maintenance	During the window, a period of outage is expected up to 30 minutes, impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, COSMOS and AQM.
Sunday 31st May	04:00-07:00	Database Server Patching	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 31st May	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Sunday 7th June	04:00 - 07:00	Database Maintenance	During the window, a period of outage is expected up to 30 minutes, impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, COSMOS and AQM.
Sunday 14th June	04:00-07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 16th June	04:00-07:00	CallReport Release	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 21^st June	04:00 - 07:00	Certificate Renewal	There will be three 2-minute blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Tuesday 23rd June	05:30 - 07:00	Consumer Platform Release	No impact expected.
Sunday 28th June	04:00-07:00	Database Maintenance	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 28th June	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 30th June	04:00-07:00	Database Server Patching	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 12th July	04:00-07:00	Network Maintenance	There will be an outage expected for approx. on hour between 04:00 and 05:00 impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM
Tuesday 14th July	04:00-07:00	Network Maintenance	There will be an outage to service for the duration of the window, impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM
Sunday 19th July	04:00-07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 21st July	04:00-07:00	Network Maintenance	Due to the nature of the change, varying levels of impact (periods of elevated failure rates and/or outage) is expected throughout the window, impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, COSMOS and DecisionEdge AQM.)
Sunday 26^th July	04:00 - 05:00	Database Maintenance cancelled	There will be one 2-minute blip, between 04:00 – 04:15 as databases are failed over impacting all Credit Online Services.
Tuesday 28^th July	04:00 - 05:00	Database Maintenance cancelled	There will be one 2-minute blip, between 04:00 – 04:15 as databases are failed over impacting all Credit Online Services.
Sunday 2nd August	04:00-07:00	Database Maintenance	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 2nd August	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 4th August	04:00-07:00	Credit Online DR Test	Outage to all Credit Online services for the duration of the window.
Sunday 9^th August	04:00 - 07:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 04:00 and 05:00 impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 16^th August	04:00 - 07:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 04:00 and 05:00 and one 10-minute period of impact between 06:30 - 07:00 to all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 16^th August	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 18^th August	05:30 – 07:00	CallReport Release	During the window, a 5 minute period of degradation is expected impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS)
Sunday 30^th August	04:00 - 07:00	Database Server Patching	There will be three 2-minute blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 30^th August	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.

As part of our ongoing commitment to managing information security we want to remind you that we may:

Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.
Remove disabled user accounts where users have not contacted us to request that their account be reactivated.
Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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