Consumer Interactive (CI) UK Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows (Tuesdays and Sundays 04:00 - 07:00).

 

This page provides details of on-going live changes where service disruption is expected. Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes or emergency maintenance without providing advance notice, however, advance notice will be provided where this is reasonably possible. 

Upcoming Scheduled Maintenance :

 

Date ScheduledTime of ImpactDescriptionImpact
Sunday 18th February 04:00 - 07:00Network Maintenance and Azure PatchingDuring the window there will be 45 minutes of impact (to varying degrees – performance degradation, timeouts, periods of unavailability) to the Credit Online Services and Open Banking services
Sunday 25th February 04:00 – 07:00Network Maintenance and Azure PatchingThere will be EIGHT periods of increased response times during the operation for NetApp clusters that host Online (client-facing) systems.
Tuesday 27th February
04:00 – 07:00
Network MaintenanceThere will be EIGHT periods of increased response times during the operation for NetApp clusters that host Online (client-facing) systems.
Tuesday 27th February

04:00 – 07:00

 

Consumer Platform upgrade30-45 mins outage to all Consumer Platform services at the start of the window.
Sunday 3rd March04:00 – 07:00Database Server Maintenance and Azure PatchingThere will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 3rd March09:00 – 18:00Consumer Live MaintenanceDuring this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 5th March 04:00 – 07:00 Network Maintenance and Password Policy Release There will be EIGHT periods of increased response times during the operation for NetApp clusters that host Online (client-facing) systems.
Tuesday 5th March 04:00 – 07:00 Consumer Platform LV ReleaseA 5 minute outage expected to both Ginger and CreditView. 
Sunday 10th March04:00 – 07:00Network Maintenance and Azure PatchingThere will be three 2-minute blips when databases are failed over. This will impact all Credit Online Services during the maintenance window. 
Tuesday 12th March04:00 – 07:00 Consumer Platform DR TestOutage to Consumer services for duration of window.
Sunday 17th March04:00 – 07:00 Network Maintenance and Azure PatchingThere will be EIGHT periods of increased response times during the operation for NetApp clusters that host Online (client-facing) systems.
Sunday 24th March04:00 – 07:00 Network Maintenance and Azure PatchingThere will be EIGHT periods of increased response times during the operation for NetApp clusters that host Online (client-facing) systems.
Sunday 24th March04:00 – 07:00 Open Banking Pre-DR TestOutage to Open Banking for full duration of window.
Tuesday 26th March 04:00 – 07:00 Credit Online DR TestOutage to all Credit Online services for duration of the window.
Sunday 31st March 04:00 – 07:00 Database Server Maintenance and Azure PatchingThere will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over
Sunday 31st March 09:00 – 18:00 Consumer Live MaintenanceDuring this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.

 

 

 

As part of our ongoing commitment to managing information security we want to remind you that we may:

·         Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.

·         Remove disabled user accounts where users have not contacted us to request that their account be reactivated.

·         Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 388 4300

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