This page provides details of on-going live changes where service disruption is expected. Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes or emergency maintenance without providing advance notice, however, advance notice will be provided where this is reasonably possible.

Upcoming Scheduled Maintenance :

Date	Time (UK)	Impacted Services	Overview
Sunday 2nd August	04:00-07:00	Database Maintenance	There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 2nd August	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 4th August	04:00-07:00	Credit Online DR Test	Outage to all Credit Online services for the duration of the window. rescheduled to the 25th August
Sunday 9^th August	04:00 - 07:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 04:00 and 05:00 impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Tuesday 11th August	06:30 - 07:00	Consumer Platform maintenance	Potential degradation and/or outage to Watchlist for 5 mins, from 06:30
Sunday 16^th August	04:00 - 07:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 04:00 and 05:00 and one 10-minute period of impact between 06:30 - 07:00 to all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 16^th August	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 18^th August	05:30 – 07:00	CallReport Release	During the window, a 5 minute period of degradation is expected impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS)
Tuesday 25th August	04:00-07:00	Credit Online DR Test	Outage to all Credit Online services for the duration of the window.
Sunday 30^th August	04:00 - 07:00	Database Server Patching	There will be three 2-minute blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 30^th August	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Tuesday 1st September	06:00 - 07:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 06:00 and 07:00 impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).
Tuesday 1st September	04:00 – 06:00	Database Maintenance	There will be up to 5 mins of observed increased response times impacting Credit Online (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 6th September	04:00 - 07:00	Database Maintenance	There will be an outage to service for the duration of the window, impacting all Credit Online Services including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS and DecisionEdge AQM.
Tuesday 8th September	04:00 - 07:00	Consumer DR Test	Outage to Consumer Services for the duration of the window.
Sunday 13th September	04:00 - 07:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 04:00 and 05:00 impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).
Tuesday 15th September	04:00 - 05:30	Consumer: Upgrade LV service	There will be an outage to all of the consumer services for approx 5 - 10 minutes within the first hour of the change window
Tuesday 15th September	05:30 - 07:00	Consumer Release	No impact expected
Sunday 20th September	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 20^th September	04:00 – 07:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 04:00 and 05:00 impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).
Tuesday 22^nd September	04:00 – 05:00	Database Maintenance	No impact expected however there is a potential to experience slower response times across Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 22^nd September	05:00 - 07:00	Network Maintenance	During the window, a 5 minute period of degradation is expected impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS)
Sunday 27^th September	04:00 - 07:00	Database Server Patching	There will be three 2-minute blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 27^th September	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.
Sunday 4^th October	04:00 – 05:00	Network Maintenance	There will be an outage observed for approx. 1 hour between 04:00 and 06:30 impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).
Tuesday 6th October	05:30 - 07:00	Consumer Release	No impact exptected
Tuesday 13th October	06:45 - 07:00	Consumer Database Failover	There will be a brief outage of 1 to 2 minutes impacting Ginger, CreditView, and LSAR while the database server is failed over.
Sunday 18th October	04:00 - 07:00	Azure Patching	No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Sunday 18th October	04:00 - 07:00	Network Maintenance	There will be an outage to service for the duration of the window, impacting all Credit Online Services including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS and DecisionEdge AQM.
Sunday 25th October	04:00 - 07:00	Database Maintenance	There will be one 2-minute blip as databases are failed over at the start of the maintenance window, impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.
Tuesday 27th October	06:30 - 07:00	Consumer Database Failover	There will be a brief outage of 1 to 2 minutes impacting Ginger, CreditView, and LSAR while the database server is failed over.
Tuesday 27th October	04:00 - 07:00	Server Maintenance	During the window, a 5-minute period of degradation is expected impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS)
Sunday 1st November	04:00 - 07:00	Database Server Patching	There will be three 2-minute blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.
Sunday 1st November	09:00-20:00	Consumer Live Maintenance	During this time there will be 3 x service interruptions up to 5 min per web server (1 server out of 3 at any one point). In addition a further 2 x 1 minute outages for Database servers.

As part of our ongoing commitment to managing information security we want to remind you that we may:

Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.
Remove disabled user accounts where users have not contacted us to request that their account be reactivated.
Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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©2026 TransUnion Information Group Limited. All rights reserved. Registered in England and Wales with company number 04968328. Registered office: One Park Lane, Leeds, West Yorkshire, LS3 1EP. TransUnion International UK Limited, part of the TransUnion Information Group, is authorised and regulated by the Financial Conduct Authority under registration number 737740. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. TransUnion International UK Limited is a credit broker and not a lender. TransUnion Information Group Limited and its subsidiaries utilise the TransUnion name under licence from TransUnion LLC.