Flexible customer-centric solutions for the utilities sector
Through media coverage, the rising popularity of aggregator websites and legislation changes, consumers are more empowered than ever to make informed decisions about who they choose to supply their household utilities. We’re an established partner for utility companies who want consumer insight at the heart of their operations, supporting them with customer acquisition, consumer insight, data management, segmentation and targeting solutions.
Through the combination of data, analytics and consultancy, we can enable water and energy providers to improve account value, manage risk and reduce operational costs across the entire customer lifecycle.
Acquisition – Check new customers are who they say they are and identify the value and risk they bring. Affordability checks and insights help you make smarter decisions and protect vulnerable customers throughout the customer journey and help you tailor accounts to your customers’ need.
Customer management – Build trust and customer loyalty with a single view so you can evaluate the potential value of each customer and develop customer-centric strategies.
Collections strategies - Data completeness and accuracy helps with segmentation and effective strategies to enrich and enhance your customer data during the collection process.
Our solutions support utility companies of all sizes in their efforts to adhere to the mandatory guidelines set out by OFWAT and OFGEM, and simultaneously allow them to overcome a range of industry-specific challenges that come with supplying domestic users.
Our solutions enable energy and water providers to understand new customers from the moment of contact.
Using insightful data, our solutions help businesses develop targeted messaging to enhance the lifetime value of consumers.
Our solutions have a track record of helping utility providers guard against fraud and help optimise collection strategies and customer engagement.