IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
.
| Date | Time (BST) | Impacted Services | Description | Overview | Status |
|---|---|---|---|---|---|
| 7th March 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window | Completed |
| 7th March 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade | During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM | Completed |
| 9th March 2021 | 06:00 – 07:00 | Affordability V4 | Affordability V4 WAF into Live | In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. | Completed |
| 9th March 2021 | 04:00 – 06:00 | All Online & AQM | Network Upgrade | During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM | Completed |
| 14th March 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window | Completed |
| 14th March 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade | During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM | Completed |
| 15th March 2021 | 22:00 – 01:00 | All Online & AQM |
Critical Server Patching |
No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services and AQM |
Completed |
| 16th March 2021 | 04:00 – 07:00 | Open Banking | Open Banking Platform Upgrade | The Open Banking service will be unavailable during this time. | Completed |
| 16th March 2021 | 06:00 – 07:00 | TruVision | TruVision WAF into Live | In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. | Completed |
| 21st March 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
| 21st March 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade | During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. | Completed |
| 23rd March 2021 | 04:00 – 07:00 | All Online | Credit Online Services DR Failover Test | There will be no access to the Credit Online Live Services during this time. | Completed |
| 25th March 2021 | 22:00 – 23:00 | DecisionStrategy | DecisionStrategy WAF into Live | In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience | Completed |
| 28th March 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
| 28th March 2021 | 04:00 – 07:00 | All Online | Database Server Patching | There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over | Completed |
| 30th March 2021 | 04:00 – 07:00 | All Online & AQM | Network Maintenance | No impact expected, however due to the nature of the Change, there is a high risk that clients may experience slower response times or periods of unavailability. | Completed |
| 30th March 2021 | 22:00 – 00:00 | Optimus Portal | Optimus Certificate Renewal | The Optimus portal will be unavailable during this time. | Completed |
| 4th April 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
| 4th April 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade | During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. | Completed |
| 6th April 2021 | 06:00 – 07:00 | Decision Edge & AQM | WAF into Live - Decision Edge/AQM | In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact to service. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. | Completed |
| 6th April 2021 | 04:15 – 05:30 | TruValidate (CallValidate) | TruValidate (CallValidate) Release | Slow or dropped searches for up to 5 minutes impacting web clients only. | Completed |
| 6th April 2021 | 05:30 – 06:00 | TruValidate (CallValidate) & Open Banking | TruValidate (CallValidate) Release | Slow or failed searches or individual module failures for up to 2 minutes. | Completed |
| 6th April 2021 | 04:30 – 05:30 | Open Banking | Certificate Replacement | The Open Banking service will be unavailable for the duration of the maintenance window. | Cancelled |
| 11th April 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
| 11th April 2021 | 05:30 – 07:00 | ThreeSixtyOnline | ThreeSixtyOnline Maintenance | No impact expected, however there is the potential for slow response times to ThreeSixtyOnline during the maintenance window. | Completed |
| 13th April 2021 | 04:00 – 07:00 | All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. |
Completed |
| 18th April 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
| 18th April 2021 | 04:00 – 07:00 | All Online & AQM | Network Maintenance | During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. | Completed |
| 20th April 2021 | 04:00 – 07:00 | AQM | AQM DR Failover Test | There will be no access to the AQM service during this time. | Postponed |
| 25th April 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
| 25th April 2021 | 04:00 – 07:00 | All Online | Database Server Patching | There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over. | Completed |
| 27th April 2021 | 04:00 – 07:00 | Open Banking | Open Banking Release | The Open Banking service will be unavailable for the duration of the work. | Postponed |
| 2nd May 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
|
2nd May 2021
|
04:00 – 07:00 | All Online & AQM |
Network Maintenance |
During the change window we expect 2 x 10 second outages impacting all of the Credit Online Services and AQM. |
Completed |
| 4th May 2021 | 04:00 – 07:00 | All Online | Callcreditsecure.co.uk (Credit Online Services) – WAF into Live |
During this change there will be a 15 minute period of unavailability to all Credit Online Services. We anticipate this will be towards the beginning of the Maintenance window. In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact to service. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. |
Rolled back to be rescheduled |
| 9th May 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Planned |
| 9th May 2021 | 04:00 – 07:00 | All AQM and Online | Network maintenance | During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. | Planned |
| 11th May 2021 | 05.30 - 07.00 | TruValidate (CallValidate) |
TruValidate (CallValidate) Release |
During the change window we expect slow or dropped searches for up to 5 minutes impacting the web clients only. |
Planned |
| 11th May 2021 | 05.30 - 06.00 | TruValidate (CallValidate) & Open Banking |
TruValidate Orchestration (CallValidate) Release |
During the change window we expect slow or dropped searches and individual modules for up to 2 minutes during the maintenance window. |
Planned |
| 16th May 2021 | 04:00 – 07:00 | All Online | Azure Patching | Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Planned |
| 16th May 2021 | 04:00 – 07:00 | AQM | AQM DR Failover Test | There will be no access to the AQM service during this time. | Postponed to be rescheduled |
©2020 TransUnion Information Group Limited. All rights reserved.
Registered in England and Wales with company number 04968328. Registered office: One Park Lane, Leeds, West Yorkshire, LS3 1EP. TransUnion International UK Limited, part of the TransUnion Information Group, is authorised and regulated by the Financial Conduct Authority under registration number 737740. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. TransUnion International UK Limited is a credit broker and not a lender. TransUnion Information Group Limited and its subsidiaries utilise the TransUnion name under licence from TransUnion LLC.