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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:


.
Date Time (BST) Impacted Services Description Overview Status
7th March 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window Completed
7th March 2021 04:00 – 07:00  All Online & AQM Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM Completed
9th March 2021 06:00 – 07:00  Affordability V4 Affordability V4 WAF into Live In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. Completed
9th March 2021 04:00 – 06:00  All Online & AQM Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM Completed
14th March 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window Completed
14th March 2021 04:00 – 07:00  All Online & AQM Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM Completed
15th March 2021 22:00 – 01:00 All Online & AQM

Critical Server Patching

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services and AQM

Completed
16th March 2021 04:00 – 07:00  Open Banking Open Banking Platform Upgrade The Open Banking service will be unavailable during this time. Completed
16th March 2021 06:00 – 07:00  TruVision TruVision WAF into Live In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. Completed
21st March 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed
21st March 2021 04:00 – 07:00  All Online & AQM Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. Completed
23rd March 2021 04:00 – 07:00  All Online Credit Online Services DR Failover Test There will be no access to the Credit Online Live Services during this time. Completed
25th March 2021 22:00 – 23:00  DecisionStrategy DecisionStrategy WAF into Live In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience Completed
28th March 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed
28th March 2021 04:00 – 07:00  All Online Database Server Patching There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over Completed
30th March 2021 04:00 – 07:00  All Online & AQM Network Maintenance No impact expected, however due to the nature of the Change, there is a high risk that clients may experience slower response times or periods of unavailability. Completed
30th March 2021 22:00 – 00:00  Optimus Portal Optimus Certificate Renewal The Optimus portal will be unavailable during this time. Completed
4th April 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed
4th April 2021 04:00 – 07:00  All Online & AQM Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. Completed
6th April 2021 06:00 – 07:00  Decision Edge & AQM WAF into Live - Decision Edge/AQM In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact to service. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. Completed
6th April 2021 04:15 – 05:30  TruValidate (CallValidate) TruValidate (CallValidate) Release Slow or dropped searches for up to 5 minutes impacting web clients only. Completed
6th April 2021 05:30 – 06:00  TruValidate (CallValidate) & Open Banking TruValidate (CallValidate) Release Slow or failed searches or individual module failures for up to 2 minutes. Completed
6th April 2021 04:30 – 05:30  Open Banking Certificate Replacement The Open Banking service will be unavailable for the duration of the maintenance window. Cancelled
11th April 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed
11th April 2021 05:30 – 07:00  ThreeSixtyOnline ThreeSixtyOnline Maintenance No impact expected, however there is the potential for slow response times to ThreeSixtyOnline during the maintenance window. Completed
13th April 2021 04:00 – 07:00 All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM.

Completed
18th April 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed
18th April 2021 04:00 – 07:00  All Online & AQM Network Maintenance During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. Completed
20th April 2021 04:00 – 07:00  AQM AQM DR Failover Test There will be no access to the AQM service during this time. Postponed
25th April 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed
25th April 2021 04:00 – 07:00  All Online Database Server Patching There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over. Completed
27th April 2021 04:00 – 07:00  Open Banking Open Banking Release The Open Banking service will be unavailable for the duration of the work. Postponed
2nd May 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed

 

2nd May 2021

 

04:00 – 07:00 All Online & AQM

Network Maintenance

During the change window we expect 2 x 10 second outages impacting all of the Credit Online Services and AQM.

Completed
4th May 2021 04:00 – 07:00  All Online Callcreditsecure.co.uk (Credit Online Services) – WAF into Live

During this change there will be a 15 minute period of unavailability to all Credit Online Services. We anticipate this will be towards the beginning of the Maintenance window.

In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact to service. For example, ensuring Firewall 'allow' lists are updated to append the new IPs.

For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns, please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience.

Rolled back to be rescheduled
9th May 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Planned
9th May 2021 04:00 – 07:00  All AQM and Online Network maintenance During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. Planned
11th May 2021 05.30 - 07.00 TruValidate (CallValidate)

TruValidate (CallValidate) Release

During the change window we expect slow or dropped searches for up to 5 minutes impacting the web clients only.

Planned
11th May 2021 05.30 - 06.00 TruValidate (CallValidate) & Open Banking

TruValidate Orchestration (CallValidate) Release

During the change window we expect slow or dropped searches and individual modules for up to 2 minutes during the maintenance window.

Planned
16th May 2021 04:00 – 07:00  All Online Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Planned
16th May 2021 04:00 – 07:00  AQM AQM DR Failover Test There will be no access to the AQM service during this time. Postponed to be rescheduled