IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

 

Upcoming Maintenance Windows:

 

DateTime (UK)Impacted ServicesDescriptionOverviewStatus
Sunday 3rd March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 3rd March04:00 - 07:00All Online & AQMDatabase Maintenance

There will be three 2 min blips across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. And an additional 2 min blips for DecisionEdge AQM services.

Completed
Sunday 3rd March04:00 - 07:00ConsumerConsumer Live PatchingThere will be a brief service interruption to the Consumer LV environment only as servers are rebooted. Completed
Tuesday 5th March04:00 - 07:00All Online & AQMPassword Policy ReleaseNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 5th March04:00 - 07:00ConsumerConsumer Platform ReleaseThere will be a 5 min outage to both Ginger and CreditViewCompleted
Tuesday 5th March04:00 - 07:00All OnlineNetwork MaintenanceThere will be Eight periods of increased response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 10th March04:00 - 07:00All OnlineAzure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed
Sunday 10th March04:00 - 07:00All Online & AQMDatabase MaintenanceThere will be three 2 min blips across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. And an additional 2 min blips for DecisionEdge AQM services.Postponed
Tuesday 12th March04:00 - 07:00ConsumerConsumer Disaster Recovery Test

Outage to Consumer services for the duration of the window.

Completed
Sunday 17th March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 17th March04:00 - 07:00All OnlineNetwork PatchingThere will be an outage of up to 30 mins at the start of the window across all of the Credit Online Services ect across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 24th March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 24th March04:00 - 07:00Open BankingOpen Banking Disaster Recovery TestOutage to Open Banking for full duration of window.Postponed
Tuesday 26th March04:00 - 07:00All OnlineCredit Online Disaster Recovery TestOutage to all Credit Online services for full duration of window, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 31st March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 31st March04:00 - 07:00All OnlineDatabase Server PatchingThere will be three 2 minute blips when databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).Completed
Tuesday 2nd April04:00 - 07:00COSMOSCOSMOS MaintenanceThere will be an outage to the COSMOS service during the maintenance window.Completed
Sunday 7th April04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 14th April04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 16th April04:00 - 07:00Open BankingOpen Banking Disaster Recovery TestOutage to Open Banking for full duration of window.Completed
Sunday 21st April04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOSPlanned
Sunday 21st April04:00 - 07:00All OnlineNetwork MaintenanceThere will be four periods of degradation as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).Planned
Tuesday 23rd April04:00 - 07:00All OnlineCredit Online Disaster Recovery TestOutage to all Credit Online Services for the duration of the window. Postponed
Sunday 28th April04:00 – 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 28th April04:00 – 07:00All OnlineDatabase Server PatchingThere will be three 2 minute blips to all of the Credit Online Services when databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).Planned
Sunday 5th May04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 5th May04:00 - 07:00All OnlineNetwork MaintenanceThere will be four periods of degradation as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).Planned
Tuesday 7th May04:00 - 07:00All OnlineNetwork MaintenanceThere will be four periods of degradation as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).Planned
Sunday 12th May04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 12th May04:00 - 07:00All OnlineNetwork MaintenanceThere will be four periods of degradation as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).Planned

 

 

As part of our ongoing commitment to managing information security we want to remind you that we may:

  • Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.
  • Remove disabled user accounts where users have not contacted us to request that their account be reactivated.
  • Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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