IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
| Date | Time | Change Description | Change Impact | Status |
|---|---|---|---|---|
| 31st May 2020 | 04:00 – 07:00 | All Online | Online Database Server patching Three individual blips (2 minutes each) are expected during this time. This will impact all services including CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Completed |
| 31st May 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Completed |
| 7th June 2020 | 04:00 – 07:00 | All Online | Storage Upgrades There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Completed |
| 7th June 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Completed |
| 9th June 2020 | 04:00 – 07:00 | All Online | Storage Upgrades There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Completed |
| 14th June 2020 | 01:00 – 07:00 | CallValidate | Online Upgrade Outage to the CallValidate service for the duration of the maintenance window. |
Completed |
| 14th June 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Completed |
| 21st June 2020 | 04:00 – 07:00 | All Online | Network Upgrades No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services. |
Completed |
| 21st June 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Completed |
| 23rd June 2020 | 04:00 – 07:00 | All Online | Storage Upgrades There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Completed |
| 28th June 2020 | 04:00 – 07:00 | All Online | Database Server patching Three individual blips (2 minutes each) are expected during this time. This will impact all services including CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Completed |
| 28th June 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Completed |
| 30th June 2020 | 04:00 – 07:00 | All Online | Network Upgrades No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services. |
Completed |
| 5th July 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Completed |
| 7th July 2020 | 04:00 – 07:00 | All Online | Network Cabling No impact expected, however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services. |
Completed |
| 12th July 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Planned |
| 12th July 2020 | 01:00 - 07:00 | All Online | Credit Online Upgrade There will be no access to the Credit Online Live Services during this time. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Planned |
| 14th July 2020 | 04:00 – 07:00 | All Online | Storage Upgrades There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Planned |
| 19th July 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Planned |
| 19th July 2020 | 04:00 – 07:00 | All Online | Checkpoint Replacement There will be no access to the Credit Online Live Services during this time. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Planned |
| 26th July 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Planned |
| 26th July 2020 | 04:00 – 07:00 | All Online | Checkpoint Replacement There will be no access to the Credit Online Live Services during this time. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Planned |
| 28th July 2020 | 05:30 – 07:00 | CallValidate | CallValidate Release Slow or dropped searches (for all CallValidate searches) and individual modules for up to 2 minutes during the maintenance window. |
Planned |
| 2nd August 2020 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Planned |
| 2nd August 2020 | 04:00 – 07:00 | All Online | Database Server patching Three individual blips (2 minutes each) are expected during this time. This will impact all services including CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Planned |
©2020 TransUnion Information Group Limited. All rights reserved.
Registered in England and Wales with company number 04968328. Registered office: One Park Lane, Leeds, West Yorkshire, LS3 1EP. TransUnion International UK Limited, part of the TransUnion Information Group, is authorised and regulated by the Financial Conduct Authority under registration number 737740. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. TransUnion International UK Limited is a credit broker and not a lender. TransUnion Information Group Limited and its subsidiaries utilise the TransUnion name under licence from TransUnion LLC.