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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:


.
Date Time (UK) Impacted Services Description Overview Status

 

Sunday 26th December 2021

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Completed

 

Sunday 02nd January 2022

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Completed
Sunday 02nd January 2022 04:00 – 07:00

All Online

Database Server Patching

There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Completed

 

Sunday 09th January 2022

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Completed
Sunday 09th January 2022 04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Completed
Tuesday 11th January 2022 05.30-07.00

TruValidate (CallValidate) and Open Banking V2

TruValidate (CallValidate) Release

Slow or failed TruValidate (CallValidate) and Open Banking v2 searches or individual module failures for up to 2 minutes.

Completed

 

Sunday 16th January 2022

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Completed
Sunday 16th January 2022 04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Completed
Tuesday 18th January 2022 04.00-06.00

Open Banking

Open Banking release

Open Banking service will be unavailable during this window.

Postponed
Tuesday 18th January 2022 05.30-07.00

TruValidate and Open Banking V2

TruValidate (CallValidate) Release

Slow or dropped searches impacting TruValidate and Open Banking v2 for up to 5 minutes.

Completed
Sunday 23rd January 2022 01.00-07.00

All Online & AQM

Network Maintenance (Part 1 of 2)

No impact expected between 01:00 – 04:00. However, there is a Risk of impact (to varying degrees - performance degradation, timeouts, periods of unavailability) to the Credit Online Services and AQM Services between 04:00 – 07:00.

Completed

 

Sunday 23rd January 2022

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Completed
Tuesday 25th January 2022 01.00-07.00

All Online & AQM

Network Maintenance (Part 2 of 2)

No impact expected between 01:00 – 04:00. However, there is a Risk of impact (to varying degrees - performance degradation, timeouts, periods of unavailability) to the Credit Online Services and AQM Services between 04:00 – 07:00.

Completed

 

Sunday 30th January 2022

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Planned
Sunday 30th January 2022 04:00 – 07:00

All Online

Database Server Patching

There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Planned

Tuesday 1st February 2022

04:00 – 07:00

Open Banking

Certificate Replacement

The Open Banking service will be unavailable during this window.

Planned

Tuesday 1st February 2022

06:00 – 07:00

Truvalidate and Open Banking v2

Truvalidate (CallValidate) Release

Slow or dropped searches impacting TruValidate and Open Banking v2 for up to 5 minutes.

Planned

Sunday 6th February 2022

04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Planned

Sunday 6th February 2022

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Planned
Tuesday 08th February 2022 04.00-06.00

Open Banking

Open Banking release

Open Banking service will be unavailable during this window.

Planned

Tuesday 8th February 2022

04:00 – 07:00

All Online & AQM

Network Maintenance

There will be 2 x 10 second outages impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and all of the Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Planned

Sunday 13th February 2022

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Planned

Sunday 13th February 2022

04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Planned

Sunday 20th February 2022

04:00 – 07:00

All Online & AQM

Network Patching

During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Planned

Sunday 20th February 2022

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Planned

Tuesday 22nd February 2022

05:30 - 07:00

TruValidate and Open Banking V2

TruValidate (CallValidate) Release

Slow or dropped searches impacting TruValidate and Open Banking v2 for up to 5 minutes.

Planned

Sunday  27th February 2022

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Planned

Sunday  27th February 2022

04:00 – 07:00

All Online

Database Server Patching

There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Planned