IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

 

Upcoming Maintenance Windows:

 

DateTime (UK)Impacted ServicesDescriptionOverviewStatus
Sunday 2nd June04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 2nd June04:00 - 07:00All Online & DecisionEdge AQMDatabase Server PatchingThere will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.Completed
Sunday 9th June04:00 - 07:00All OnlineNetwork Maintenance No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Postponed
Sunday 9th June04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 11th June04:00 - 07:00All OnlineCredit Online Disaster Recovery TestOutage to all Credit Online Services for the duration of the window. Completed
Sunday 16th June04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 16th June04:00 - 07:00All OnlineNetwork Maintenance No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 18th June04:00 - 07:00All OnlineDatabase Maintenance TBCPostponed
Sunday 23rd June04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 23rd June04:00 - 07:00All OnlineNetwork PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Postponed
Tuesday 25th June04:00 - 07:00All OnlineServer UpgradeOutage to all Credit Online services for the duration of the window Postponed
Sunday 30th June04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 30th June04:00 - 07:00All Online & DecisionEdge AQMNetwork Maintenance There will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.Completed
Sunday 7th July04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 7th July04:00 - 07:00All OnlineNetwork PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 9th July04:00 - 07:00ct.callcreditsecure.co.ukCertificate Renewal Ctest
Due to unknown bespoke client configurations, including any locally stored certificates for this service, Transunion advise clients to speak with their relevant technical teams to assess any impact. Completed
Tuesday 9th July04:00 - 07:00All OnlineDatabase MaintenanceThere will be a 30 min outage at the start of the window and periods of distrubtion during the window impacting all Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 14th July04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 14th July04:00 - 07:00All OnlineNetwork MaintenanceThere will be FOUR short periods of degradation (increased response times) to Credit Online services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) during this work.Planned
Sunday 21st July03:00 - 07:00All OnlineCredit Online Disaster Recovery TestOutage to all Credit Online services for the duration of the window Planned
Sunday 21st July04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 28th July04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 28th July04:00 - 07:00All OnlineDatabase Server PatchingThere will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) Planned
Tuesday 30th July04:00 - 07:00AQMDisaster Recovery TestOutage to AQM services for the duration of the window Planned
Sunday 4th August 04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 4th August 04:00 - 07:00All OnlineNetwork MaintenanceNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned

 

 

As part of our ongoing commitment to managing information security we want to remind you that we may:

  • Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.
  • Remove disabled user accounts where users have not contacted us to request that their account be reactivated.
  • Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

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