IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
| Date | Time | Change Description | Change Impact | Status |
|---|---|---|---|---|
| 23rd August 2020 | 04:00 – 07:00 | All Online |
Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Completed |
| 23rd August 2020 | 04:00 – 07:00 | All Online and Open Banking |
Checkpoint (Firewall) Replacement |
Completed |
| 25th August 2020 | 05:00 – 07:00 | Open Banking |
Open Banking Release No impact expected however there is risk that clients may experience slower response times / periods of unavailability impacting the Open Banking service. |
Completed |
| 30th August 2020 | 04:00 – 07:00 | All Online |
Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window. |
Planned |
| 30th August 2020 | 04:00 – 07:00 | All Online |
Database Server Patching Three individual blips (2 minutes each) are expected during this time. This will impact all services including CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS. |
Planned |
| 30th August 2020 | 04:00 – 07:00 | Open Banking |
Open Banking Release During the change window we expect a 30-60 minute outage to occur between 04:00-05:00 impacting the Open Banking service. |
Planned |
| 6th September 2020 | 04:00 – 07:00 | All Online and Open Banking | Essential Network Re-Cabling No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services and Open Banking. |
Completed |
| 6th September 2020 | 04:00 – 07:00 | All Online |
Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window. |
Completed |
| 8th September 2020 | 04:00 – 07:00 | All Online | Component Maintenance and Exercise (Credit Online Services) There will be no access to the Credit Online Live Services during this time. |
Completed |
| 13th September 2020 | 04:00 – 07:00 | All Online |
Firewall Consolidation No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services. |
Completed |
| 13th September 2020 | 04:00 – 07:00 | Decision Edge (AQM) |
Firewall Consolidation During the change window we expect a number of periods of performance degradation and outage impacting the Decision Edge (AQM) Service. |
Completed |
| 13th September 2020 | 04:00 – 07:00 | All Online |
Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window. |
Completed |
| 15th September 2020 | 04:00 – 07:00 | All Online |
Network Maintenance No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services. |
Completed |
| 20th September 2020 | 04:00 – 07:00 | All Online |
Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window. |
Completed |
| 20th September 2020 | 01:00 – 07:00 | All Online |
Credit Online Upgrade There will be no access to the Credit Online Live Services during this time. |
Completed |
| 22nd September 2020 | 05:30 – 07:00 | CallValidate & Open Banking |
CallValidate Release Slow or dropped searches lasting approximately 1 minute during the change window. |
Planned |
| 22nd September 2020 | 04:00 – 07:00 | Open Banking |
Open Banking DR Failover Test Outage to the Open Banking service for the duration of this maintenance window. |
Planned |
| 27th September 2020 | 04:00 – 07:00 | All Online |
Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window. |
Planned |
| 27th September 2020 | 04:00 – 07:00 | All Online |
Database Server Patching There will be three 2 minute blips to all of the Credit Online Services when databases are failed over. |
Planned |
| 29th September 2020 | 04:00 – 06:00 | Open Banking |
Open Banking Release We expect an outage to the Open Banking service for the duration of this maintenance window. |
Planned |
| 29th September 2020 | 06:30 – 07:00 | All Online |
SSL Certificate Renewal for the Credit Online Services Due to unknown bespoke client configurations, including any locally stored certificates for this service, TransUnion advise clients to speak with their relevant technical teams to assess. Clients can request a copy of the new certificate via the Client Service Desk. |
Planned |
| 4th October 2020 | 04:00 – 07:00 | All Online |
Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window. |
Planned |
