IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
.
| Date | Time (BST) | Impacted Services | Description | Overview | Status |
|---|---|---|---|---|---|
|
27th June 2021 |
04:00 - 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services (including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS) during the maintenance window. |
Completed |
|
27th June 2021 |
04:00 - 07:00 |
All Online |
Database Server Patching |
There will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over. |
Completed |
|
29th June 2021 |
05:30 – 07:00 |
TruValidate (CallValidate) |
TruValidate (CallValidate) Release |
During the change window we expect slow or dropped searches for up to 5 minutes impacting web clients only. This will not impact clients that take the service via API. |
Postponed |
|
4th July 2021 |
05:30 – 07:00 |
TruValidate (CallValidate) |
TruValidate (CallValidate) Release |
During the change window we expect slow or dropped searches for up to 5 minutes impacting web clients only. This will not impact clients that take the service via API. |
Completed |
|
4th July 2021 |
04:00 - 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Completed |
|
6th July 2021 |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect clients to experience 2x 10 seconds of service unavailability, impacting CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, COSMOS, & AQM. |
Completed |
|
11th July 2021 |
04:00 - 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
|
13th July 2021 |
04.00-07.00 |
TruValidate (CallValidate) & Open Banking |
TruValidate (CallValidate) Release |
Slow or failed TruValidate searches or individual module failures for up to 2 minutes |
Postponed |
|
18th July 2021 |
04.00-07.00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
|
18th July 2021 |
04.00-07.00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS and AQM. | Completed |
|
20th July 2021 |
04.00-07.00 |
Open Banking |
Open Banking DR Test |
Outage to the Open Banking service for the duration of the maintenance window. |
Postponed |
|
25th July 2021 |
04.00-07.00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Completed |
|
27th July 2021 |
04.00-07.00 |
All Online & AQM |
Network Maintenance |
During the window there will be 2 x 10 second outages impacting all Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking, COSMOS and AQM. | Completed |
|
1st August 2021 |
04.00-07.00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. | Planned |
|
1st August 2021 |
04.00-07.00 |
All Online |
Database Server Patching |
There will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over. |
Planned |
|
3rd August 2021 |
04.00-07.00 |
All Online & AQM |
Network Upgrade |
No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS |
Planned |
|
3rd August 2021 |
05.30-07.00 |
TruValidate (CallValidate) & Open Banking |
TruValidate (CallValidate) Release |
Slow or dropped searches for 5 minute period for WEB and API Clients using TruValidate (CallValidate) and Open Banking |
Planned |
|
8th August 2021 |
04.00-07.00 |
All Online |
Azure Patching |
No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS | Planned |
|
8th August 2021 |
04.00-07.00 |
AQM |
AQM DR test |
The AQM service will be unavailable during this time | Planned |
|
8th August 2021 |
05.30-06.30 |
Open Banking |
Open Banking |
There will be a 45 minute period of outage for Open Banking. | Planned |
|
10th August 2021 |
04:00 – 07:00 |
All Online & AQM |
Firewall Migration |
No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS | Planned |
|
15th August 2021 |
04:00 – 07:00 |
All Online & AQM |
Network Upgrade & Patching |
No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Planned |
|
17th August 2021 |
04:00 - 05:00 |
TruValidate (CallValidate) & Open Banking |
TruValidate (CallValidate) Release |
Slow or failed TruValidate and Open Banking searches or individual module failures for up to 2 minutes during this window. |
Planned |
|
17th August 2021 |
05:00 - 07:00 |
Open Banking |
Open Banking Release |
There will be a 30 minute outage to Open Banking during this maintenance window. |
Planned |
|
21st September 2021 |
04.00-07.00 |
Open Banking |
Open Banking DR Test |
Outage to the Open Banking service for the duration of the maintenance window. |
Planned |
