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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:


.
Date Time (BST) Impacted Services Description Overview Status

27th June 2021

04:00 - 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services (including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS) during the maintenance window.

Completed

27th June 2021

04:00 - 07:00

All Online

Database Server Patching

There will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over.

Completed

29th June 2021

05:30 – 07:00

TruValidate (CallValidate)

TruValidate (CallValidate) Release

During the change window we expect slow or dropped searches for up to 5 minutes impacting web clients only. This will not impact clients that take the service via API.

Postponed

4th July 2021

05:30 – 07:00

TruValidate (CallValidate)

TruValidate (CallValidate) Release

During the change window we expect slow or dropped searches for up to 5 minutes impacting web clients only. This will not impact clients that take the service via API.

Completed

4th July 2021

04:00 - 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Completed

6th July 2021

04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect clients to experience 2x 10 seconds of service unavailability, impacting CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, COSMOS, & AQM.

Completed

11th July 2021

04:00 - 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed

13th July 2021

04.00-07.00

TruValidate (CallValidate) & Open Banking

TruValidate (CallValidate) Release

Slow or failed TruValidate searches or individual module failures for up to 2 minutes

Postponed

18th July 2021

04.00-07.00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed

18th July 2021

04.00-07.00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS and AQM. Completed

20th July 2021

04.00-07.00

Open Banking

Open Banking DR Test

Outage to the Open Banking service for the duration of the maintenance window.

Postponed

25th July 2021

04.00-07.00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Completed

27th July 2021

04.00-07.00

All Online & AQM

Network Maintenance

During the window there will be 2 x 10 second outages impacting all Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking, COSMOS and AQM. Completed

1st August 2021

04.00-07.00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. Planned

1st August 2021

04.00-07.00

All Online

 Database Server Patching

There will be three 2 minute blips to all of the Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over.

Planned

3rd August 2021

04.00-07.00

All Online & AQM

 Network Upgrade

No impact expected, however there is the potential for slow response times to Credit Online Services including CallReport; TruValidate (CallValidate), CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS

Planned

3rd August 2021

05.30-07.00

TruValidate (CallValidate) & Open Banking

 TruValidate (CallValidate) Release

Slow or dropped searches for 5 minute period for WEB and API Clients using TruValidate (CallValidate) and Open Banking

Planned

8th August 2021

04.00-07.00

All Online

Azure Patching

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS Planned

8th August 2021

04.00-07.00

AQM

AQM DR test

The AQM service will be unavailable during this time Planned

8th August 2021

05.30-06.30

Open Banking

Open Banking

There will be a 45 minute period of outage for Open Banking. Planned

10th August 2021

04:00 – 07:00

All Online & AQM

Firewall Migration

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS Planned

15th August 2021

04:00 – 07:00

All Online & AQM

Network Upgrade & Patching

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Planned

17th August 2021

04:00 - 05:00

TruValidate (CallValidate) & Open Banking

TruValidate (CallValidate) Release

Slow or failed TruValidate and Open Banking searches or individual module failures for up to 2 minutes during this window.

Planned

17th August 2021

05:00 - 07:00

Open Banking

Open Banking Release

There will be a 30 minute outage to Open Banking during this maintenance window.

Planned

21st September 2021

04.00-07.00

Open Banking

Open Banking DR Test

Outage to the Open Banking service for the duration of the maintenance window.

Planned