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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:

Date Time Change Description Change Impact Status
20th October 2020 04:00 – 07:00 AQM (Decision Edge) AQM Exercise

Outage to the AQM service for the duration of the maintenance window.
Completed
20th October 2020 04:00 – 07:00  All Online Storage Upgrades

There will be four 2 second blips during this maintenance window impacting all of the Credit Online Services.
Completed
20th October 2020 04:00 – 07:00 Open Banking Unused Node Removal in Service Fabric

During the change window we expect numerous brief periods of unavailability, resulting in failed transactions impacting the Open Banking Service.
Completed
25th October 2020 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window.
Completed
25th October 2020 04:00 – 07:00  All Online Network Patching

There will be increased response times across all Credit Online Services at multiple periods within the maintenance window.

Completed
25th October 2020 04:00 – 07:00 All Online and Open Banking Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and Open Banking.
Completed
27th October 2020 04:00 – 07:00  All Online Network Maintenance

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services.
Completed
27th October 2020 04:00 – 07:00 Open Banking Open Banking Maintenance

Outage to the Open Banking service for the duration of the maintenance window.
Completed
1st November 2020 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window.
Completed
1st November 2020 04:00 – 07:00  All Online Database Server Patching

There will be three 2 minute blips to all of the Credit Online Services when databases are failed over.
Completed
3rd November 2020 04:00 – 07:00 All Online Network Maintenance

No impact expected however due to the nature of the change there is risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services.
Completed
3rd November 2020 05:30 – 07:00 CallValidate, COSMOS, & Open Banking

Common Audit Release


No impact expected but Risk of slow or dropped searches impacting CallValidate, COSMOS and Open Banking searches.

Completed
8th November 2020 04:00 – 07:00 All Online

Network Maintenance


No impact expected however due to the nature of the change there is risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services.

Completed
8th November 2020 04:00 – 07:00 All Online

Azure Patching


Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window.

Completed
10th November 2020 04:00 – 07:00 All Online

Credit Online Services DR Failover Test


There will be no access to the Credit Online Live Services during this time.

Completed
15th November 2020 04:00 – 07:00 All Online

Azure Patching


Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window.

Completed
15th November 2020 04:00 – 07:00 All Online

Network Security Patching

There will be multiple periods of outage and performance degradation throughout this maintenance window impacting all of the Credit Online Services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability, TrueVision, COSMOS, Open Banking and AQM.

Completed
15th November 2020  04:00 – 07:00  All Online  

Firewall Consolidation

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services including; CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, COSMOS, Open Banking and AQM.

Completed
17th November 2020 05:30 – 07:00 CallValidate

CallValidate Release

Slow or dropped searches (for all CallValidate web searches) for up to 2 minutes during the maintenance window.

Completed
22nd November 2020 01:00 – 07:00 All Online 

Network Maintenance

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services and AQM.

Planned
22nd November 2020 04:00 – 07:00 All Online 

Network Failover

During the change window we expect a 5 minute outage impacting the Credit Online Services and AQM.

 Cancelled
22nd November 2020 04:00 – 07:00 All Online

Azure Patching


Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window.

Planned
24th November 2020 04:00 – 07:00 All Online 

Network Maintenance

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services including; CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, COSMOS, Open Banking and AQM.

Planned
24th November 2020 04:00 – 07:00 Open Banking

Open Banking DR Test

The Open Banking service will be unavailable for the duration of the maintenance window.

Planned
29th November 2020 04:00 – 07:00 All Online

Azure Patching


Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision and COSMOS during the maintenance window.

Planned
29th November 2020 04:00 – 07:00 All Online

Database Server Patching


There will be three 2 minute blips to all of the Credit Online Services when databases are failed over.

Planned
1st December 2020 04:00 – 07:00 All Online 

Network Maintenance

Now
During the change windows we expect a number of periods of performance degradation and outage impacting the Credit Online Services.

Previously
No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services including; CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, COSMOS, Open Banking and AQM.

Planned
1st December 2020 04:00 – 05:30 Open Banking

Open Banking Platform Upgrade

Outage to the Open Banking service for the duration of the maintenance window.

Cancelled
6th December 2020 04:00 – 07:00 All Online 

Azure Patching

Potential for slow response times to online services including; CallReport, CallValidate, CallML; ThreeSixty; Affordability, TrueVision, COSMOS, Open Banking and AQM during the maintenance window.

Planned
6th December 2020 04:00 – 07:00 All Online 

Network Security Patching

There will be multiple periods of outage and performance degradation throughout this maintenance window impacting all of the Credit Online Services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability, TrueVision, COSMOS, Open Banking and AQM.

Planned
6th December 2020 04:00 – 07:00 All Online and AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM.

 Planned