IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
.
| Date | Time (UK) | Impacted Services | Description | Overview | Status |
|---|---|---|---|---|---|
|
Tuesday 31st May |
04:00 – 07:00 |
Open Banking |
Open Banking Release |
There will be an outage of up to 1 hour to the Open Banking Service at the start of the window |
Completed |
|
Sunday 5th June |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
Sunday 5th June |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
Due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online and AQM Services. (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
Tuesday 7th June |
05:00 – 07:00 |
COSMOS |
COSMOS Maintenance |
We expect performance degradation between 05:10 – 06:10 to products consumed through COSMOS (e.g. CallReport, CallML, Affordability, TruValidate, TrueVision & Affordability for Gaming) |
Completed |
|
Thursday 9th June |
23:00-00:00 |
All Online |
Emergency Infrastructure Maintenance |
TransUnion expects a period of up to 2 minutes of unavailability at the start of this emergency window. This change will impact all online services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking and COSMOS. |
Completed |
|
Sunday 12th June |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
Sunday 12th June |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
There is no impact expected, however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online and AQM Services. (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
Tuesday 14th June |
04:00 – 06:00 |
All Online |
Emergency Network Maintenance |
No impact expected however due to the nature of the change, there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
Tuesday 14th June |
06:30 – 07:00 |
TruValidate (CallValidate) MobileRisk Module |
Emergency MobileRisk Maintenance |
There will be slow or dropped searches for less than 1 minute at the start of this emergency window. This change will only impact clients who take the MobileRisk module via TruValidate (CallValidate). |
Completed |
|
Wednesday 15th June |
23:00-00:00 |
All Online |
Emergency Infrastructure Maintenance |
TransUnion expects x4 periods whereby performance degradation may be observed for up to 1 minute. This change will impact all online services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking and COSMOS. |
Completed |
|
Sunday 19th June |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
There will be up to 4x short service interruptions which will impact the Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) during this window. We expect any impact to observed within the first hour of this window. |
Completed |
|
Tuesday 21st June 2022 |
23:00-00:00 |
All Online |
Emergency Infrastructure Maintenance |
TransUnion expects there to be only a minimal impact to service that clients might see as one single long response time or timeout. This change will impact all online services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking and COSMOS. |
Completed |
|
Sunday 26th June |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
Sunday 26th June |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
We expect a number of periods of performance degradation and outage of up to 20 mins impacting all of the Credit Online (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.) and AQM Services (Portfolio Manager and Affordability for Gaming). |
Completed |
|
Tuesday 28th June |
05:00 – 07:00 |
Open Banking |
Open Banking Release |
We expect a 45 minute outage to the Open Banking service at the start of the window. |
Completed |
|
Sunday 3rd July |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Planned |
|
Sunday 3rd July |
04:00 – 07:00 |
All Online |
Database Server Patching |
There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Planned |
|
Tuesday 5th July |
04:00 – 07:00 |
TruValidate (CallValidate) and Open Banking v2 |
TruValidate (CallValidate) Release |
Between 04:00 – 05:30 there will be 2x short interruptions (less than a minute) . There will be slow or dropped searches for TruValidate (CallValidate) and Open Banking v2 clients for 10 minutes at 05:30. |
Planned |
|
Sunday 10th July |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Planned |
|
Sunday 10th July |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting AQM Services of up to 10 minutes (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Planned |
|
Tuesday 12th July |
04:00 – 07:00 |
AQM |
Disaster Recovery Failover Test |
The AQM environment will be unavailable during this Test. |
Planned |
|
Tuesday 12th July |
04:00 – 07:00 |
All Online |
Network Maintenance |
No Impact expected. However, due to the nature of this work, there is a risk of performance degradation and periods of unavailability impacting all of the Credit Online services including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS |
Planned |
