IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
.
| Date | Time (UK) | Impacted Services | Description | Overview | Status |
|---|---|---|---|---|---|
|
Sunday 26th December 2021
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Completed |
|
Sunday 02nd January 2022
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Completed |
| Sunday 02nd January 2022 | 04:00 – 07:00 |
All Online |
Database Server Patching |
There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Completed |
|
Sunday 09th January 2022
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Completed |
| Sunday 09th January 2022 | 04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Completed |
| Tuesday 11th January 2022 | 05.30-07.00 |
TruValidate (CallValidate) and Open Banking V2 |
TruValidate (CallValidate) Release |
Slow or failed TruValidate (CallValidate) and Open Banking v2 searches or individual module failures for up to 2 minutes. |
Completed |
|
Sunday 16th January 2022
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Completed |
| Sunday 16th January 2022 | 04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Completed |
| Tuesday 18th January 2022 | 04.00-06.00 |
Open Banking |
Open Banking release |
Open Banking service will be unavailable during this window. |
Postponed |
| Tuesday 18th January 2022 | 05.30-07.00 |
TruValidate and Open Banking V2 |
TruValidate (CallValidate) Release |
Slow or dropped searches impacting TruValidate and Open Banking v2 for up to 5 minutes. |
Completed |
| Sunday 23rd January 2022 | 01.00-07.00 |
All Online & AQM |
Network Maintenance (Part 1 of 2) |
No impact expected between 01:00 – 04:00. However, there is a Risk of impact (to varying degrees - performance degradation, timeouts, periods of unavailability) to the Credit Online Services and AQM Services between 04:00 – 07:00. |
Completed |
|
Sunday 23rd January 2022
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Completed |
| Tuesday 25th January 2022 | 01.00-07.00 |
All Online & AQM |
Network Maintenance (Part 2 of 2) |
No impact expected between 01:00 – 04:00. However, there is a Risk of impact (to varying degrees - performance degradation, timeouts, periods of unavailability) to the Credit Online Services and AQM Services between 04:00 – 07:00. |
Completed |
|
Sunday 30th January 2022
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Planned |
| Sunday 30th January 2022 | 04:00 – 07:00 |
All Online |
Database Server Patching |
There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Planned |
|
Tuesday 1st February 2022 |
04:00 – 07:00 |
Open Banking |
Certificate Replacement |
The Open Banking service will be unavailable during this window. |
Planned |
|
Tuesday 1st February 2022 |
06:00 – 07:00 |
Truvalidate and Open Banking v2 |
Truvalidate (CallValidate) Release |
Slow or dropped searches impacting TruValidate and Open Banking v2 for up to 5 minutes. |
Planned |
|
Sunday 6th February 2022 |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Planned |
|
Sunday 6th February 2022 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Planned |
| Tuesday 08th February 2022 | 04.00-06.00 |
Open Banking |
Open Banking release |
Open Banking service will be unavailable during this window. |
Planned |
|
Tuesday 8th February 2022 |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
There will be 2 x 10 second outages impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and all of the Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Planned |
|
Sunday 13th February 2022 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Planned |
|
Sunday 13th February 2022 |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Planned |
|
Sunday 20th February 2022 |
04:00 – 07:00 |
All Online & AQM |
Network Patching |
During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Planned |
|
Sunday 20th February 2022 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Planned |
|
Tuesday 22nd February 2022 |
05:30 - 07:00 |
TruValidate and Open Banking V2 |
TruValidate (CallValidate) Release |
Slow or dropped searches impacting TruValidate and Open Banking v2 for up to 5 minutes. |
Planned |
|
Sunday 27th February 2022 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Planned |
|
Sunday 27th February 2022 |
04:00 – 07:00 |
All Online |
Database Server Patching |
There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Planned |
