IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
.
| Date | Time (UK) | Impacted Services | Description | Overview | Status |
|---|---|---|---|---|---|
| 5th September 2021 |
04:00 – 07:00 |
All Online & AQM |
Emergency Network Maintenance |
There will be 4x 2 minute periods of performance degradation or unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
5th September 2021 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Completed |
|
5th September 2021
|
04:00 – 07:00 |
All Online |
Storage System Upgrade |
During this window, there will be four short periods where clients may experience slower response times / periods of unavailability impacting the Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Postponed |
|
7th September 2021 |
04:00 – 07:00 |
All Online & AQM |
Emergency Network Maintenance |
There will be 4x 2 minute periods of performance degradation or unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. |
Completed |
|
7th September 2021 |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and all of the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). |
Completed |
|
7th September 2021 |
05:30 – 07:00 |
TruValidate (CallValidate) & Open Banking |
Licence Renewal |
There will be slow or dropped searches throughout the maintenance period impacting TruValidate (CallValidate) and Open Banking, as servers are rebooted. |
Postponed |
|
12th September 2021 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Completed |
|
12th September 2021 |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming). |
Completed |
|
14th September 2021 |
04:00 – 07:00 |
All Online |
Credit Online Services DR Failover Test |
There will be no access to the Credit Online Live Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) during this time. |
Completed |
|
19th September 2021 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Completed |
|
19th September 2021 |
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming). |
Completed |
|
21st September 2021 |
04.00-07.00 |
Open Banking |
Open Banking DR Test |
Outage to the Open Banking service for the duration of the maintenance window. |
Completed |
|
21st September 2021 |
04.30-07.00 |
TruValidate (CallValidate) modules: MobileRisk, EmailRisk, Doc Verification, CardLiveand AVS (Globeview). |
Shared Services Migration |
Four separate periods of TruValidate (CallValidate) module failures for up to two minutes each, affecting MobileRisk, EmailRisk, Card Live, and Document Verification in turn. |
Completed |
|
26th September 2021 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Completed |
|
26th September 2021 |
01:00 – 07:00 |
All Online & AQM |
Network Maintenance |
From 01:00 to 04:00 no impact is expected however there is a Risk of impact to Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming). From 04:00 to 07:00 we expect a number of periods of performance degradation and outage impacting the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming). |
Completed |
|
28th September 2021 |
04:00 – 07:00 |
TruValidate (CallValidate) & Open Banking |
Emergency Maintenance |
There will be slow or dropped searches throughout the maintenance period impacting TruValidate (CallValidate) and Open Banking. |
Completed |
|
3rd October 2021 |
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Completed |
| 3rd October 2021 | 04:00 – 07:00 |
All Online |
Database Server Patching |
There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. |
Completed |
|
5th October 2021
|
04:00 – 07:00 |
AQM |
AQM DR Test |
There will be no access to AQM service during this time |
Completed |
|
10th October 2021
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Completed |
|
10th October 2021
|
04:00 – 07:00 |
All Online & AQM |
Network Maintenance | During the change window there will be 4x short blips impacting the Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. | Completed |
|
12th October 2021 |
04.00 - 05.00 |
TruValidate (CallValidate) & Open Banking |
Shared Services Migration |
There will be a single period of two minutes towards the start of window where all TruValidate clients might see slow or dropped searches. This will be followed by three separate periods of TruValidate module failures for up to two minutes each, affecting MobileKYC, MobileSimSwap and MobileRedirect, DeviceRisk, and Watchlist Screening in turn. |
Completed |
|
12th October 2021 |
05.00 - 07.00 |
Open Banking |
Open Banking Release |
Open Banking will be unavailable throughout this window. |
Completed |
|
12th October 2021 |
05.30 - 07.00 |
TruValidate (CallValidate) & Open Banking |
TruValidate Release |
Slow or failed TruValidate (CallValidate) and Open Banking searches for a period of 5 minutes. |
Completed |
|
17th October 2021
|
04:00 – 07:00 |
All Online |
Azure Patching |
No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. | Planned |
|
17th October 2021
|
04:00 – 07:00 |
All Online & AQM |
Network Maintenance |
During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc.Portfolio Manager and Affordability For Gaming) and Credit Online Services (including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). | Planned |
|
19th October 2021 |
04.00 - 07.00 |
All Online |
Credit Online Services DR Failover Test |
There will be no access to Credit Online Services during this time | Planned |
