IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

 

Upcoming Maintenance Windows:

 

Date

Time (UK)

Impacted ServicesDescriptionOverviewStatus
Sunday 2nd March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 2nd March04:00 - 07:00All OnlineSQL Database Upgrade (Part 1)There will be a full outage for the duration of the maintenance window across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 4th March04:00 - 07:00Affordability V2/V3Database MaintenanceThere is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.Completed
Tuesday 4th March04:00 - 07:00All OnlineSQL Database Upgrade (Part 2)During the mainteance window, as services are failed over, there will be 2 short periods of approx 2 minutes of degradation impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Postponed
Sunday 9th March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 9th March04:00 - 07:00All OnlineDatabase Server PatchingThere will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.Completed
Sunday 9th March04:00 - 07:00All OnlineSQL Database Upgrade (Part 2)Rescheduled from 4th March - During the maintenance window, as services are failed over, there will be 2 short periods of approx 2 minutes of degradation impacting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. - This work will now coincide with the already communicated Database Server Patching. Completed
Sunday 16th March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 18th March04:00 - 07:00Affordability V2/V3Database MaintenanceThere is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.Completed
Sunday 23rd March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 25th March04:00 - 07:00Affordability V2/V3Database MaintenanceThere is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.Completed
Tuesday 25th March04:00 - 07:00Open BankingDisaster Recovery TestOutage to Open Banking for the duration of the window. Completed
Sunday 30th March04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 30th March04:00 - 07:00All OnlineDatabase Server PatchingThere will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.Completed
Tuesday 1st April04:00 - 07:00Affordability V2/V3Database Maintenance

There is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.

Completed
Sunday 6th April04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 13th April04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Sunday 13th April04:00 - 07:00All OnlineTruValidate SQL Upgrade

There will be a full outage during the maintenance window affecting all Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed
Tuesday 15th April04:00 - 07:00Affordability V2/V3Database Maintenance

There is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.

Completed
Tuesday 15th April04:00 - 07:00All OnlineTruValidate Maintenance

During the maintenance window, as services are failed over, there will be a short blip between 04:00 - 04:30 and a risk of slow or dropped searches between 05:00 - 07:00 affecting Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Postponed
Sunday 20th April04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Completed
Tuesday 22nd April04:00 - 07:00Affordability V2/V3Database Maintenance

There is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.

Planned
Tuesday 22nd April06:00 - 07:00CallReportCallReport Matching Upgrade(.net)No impact expected however there is a potential to experience slower response times for 2 to 3 minutes impacting CallReport during the maintenance windowPlanned
Sunday 27th April04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Sunday 27th April04:00 - 07:00All OnlineDatabase Server PatchingThere will be three 2 min blips as databases are failed over impacting all Credit Online Services (including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and DecisionEdge AQM.Planned
Tuesday 29th April04:00 - 07:00All OnlineCredit Online Disaster Recovery TestOutage to all Credit Online Services for the duration of the windowPlanned
Sunday 4th May04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Tuesday 6th May04:00 - 07:00Affordability V2/V3Database MaintenanceThere is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.Planned
Sunday 11th May04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned
Tuesday 13th May04:00 - 07:00Affordability V2/V3Database MaintenanceThere is a potential to experience degradation / increased response times during the window affecting Affordability Version 2 and 3.Planned
Sunday 18th May04:00 - 07:00All OnlineAzure PatchingNo impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate, CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.Planned

 

 

As part of our ongoing commitment to managing information security we want to remind you that we may:

  • Disable user accounts that have been inactive for an extended period of time. To reactivate a disabled user account please email UKClientServiceDesk@transunion.com or call 0845 120 1222.
  • Remove disabled user accounts where users have not contacted us to request that their account be reactivated.
  • Continue to enhance our product password management requirements in line with good practice. Where we believe this will may impact you and your users or require you to take action beyond the usual updating of passwords as they expire, we will provide advanced notice of the proposed changes.

In order to minimise the risk of unauthorised use of user accounts, please continue to proactively make us aware of any user account which is no longer required (due to leavers, changes in role etc.) so that access can be removed in a timely manner.

We listen to all client comments and queries, so if you have questions about any of this work please let us know at UKClientServiceDesk@transunion.com on 0845 120 1222, or via your dedicated Client Manager.

 

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Enquiries page for assistance.

Contact Us

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options:

Business enquiries: If you have a non-sales related query please call us on (+44) 0113 538 0016

Please read our privacy notice , which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

We're sorry, your request failed. Please try again in a little while.