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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:


.
Date Time (UK) Impacted Services Description Overview Status

Tuesday 31st May

04:00 – 07:00

Open Banking

Open Banking Release

There will be an outage of up to 1 hour to the Open Banking Service at the start of the window

Completed

Sunday 5th June

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

Sunday 5th June

04:00 – 07:00

All Online & AQM

Network Maintenance

Due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online and AQM Services. (inc. Portfolio Manager and Affordability for Gaming) and  Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

Tuesday 7th June

05:00 – 07:00

COSMOS

COSMOS Maintenance

We expect performance degradation between 05:10 – 06:10 to products consumed through COSMOS (e.g. CallReport, CallML, Affordability, TruValidate, TrueVision & Affordability for Gaming)

Completed

Thursday 9th June

23:00-00:00

All Online

Emergency Infrastructure Maintenance

TransUnion expects a period of up to 2 minutes of unavailability at the start of this emergency window. This change will impact all online services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking and COSMOS.

Completed

Sunday 12th June

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

Sunday 12th June

04:00 – 07:00

All Online & AQM

Network Maintenance

There is no impact expected, however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online and AQM Services. (inc. Portfolio Manager and Affordability for Gaming) and  Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

Tuesday 14th June

04:00 – 06:00

All Online

Emergency Network Maintenance

No impact expected however due to the nature of the change, there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

Tuesday 14th June

06:30 – 07:00

TruValidate (CallValidate) MobileRisk Module

Emergency MobileRisk Maintenance

There will be slow or dropped searches for less than 1 minute at the start of this emergency window. This change will only impact clients who take the MobileRisk module via TruValidate (CallValidate).

Completed

Wednesday 15th June

23:00-00:00

All Online

Emergency Infrastructure Maintenance

TransUnion expects x4 periods whereby performance degradation may be observed for up to 1 minute. This change will impact all online services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking and COSMOS.

Completed

Sunday 19th June

04:00 – 07:00

All Online & AQM

Network Maintenance

There will be up to 4x short service interruptions which will impact the Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) during this window. We expect any impact to observed within the first hour of this window.

Completed

Tuesday 21st June 2022

23:00-00:00

All Online

Emergency Infrastructure Maintenance

TransUnion expects there to be only a minimal impact to service that clients might see as one  single long response time or timeout. This change will impact all online services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking and COSMOS.

Completed

Sunday 26th June

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

Sunday 26th June

04:00 – 07:00

All Online & AQM

Network Maintenance

We expect a number of periods of performance degradation and outage of up to 20 mins impacting all of the Credit Online (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.) and AQM Services (Portfolio Manager and Affordability for Gaming).

Completed

Tuesday 28th June

05:00 – 07:00

Open Banking

Open Banking Release

We expect a 45 minute outage to the Open Banking service at the start of the window.  

Completed

Sunday 3rd July

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Planned

Sunday 3rd July

04:00 – 07:00

All Online

Database Server Patching

There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Planned

Tuesday 5th July

04:00 – 07:00

TruValidate (CallValidate) and Open Banking v2

TruValidate (CallValidate) Release

Between 04:00 – 05:30 there will be 2x short interruptions (less than a minute) . There will be slow or dropped searches for TruValidate (CallValidate) and Open Banking v2 clients for 10 minutes at 05:30.   

Planned

Sunday 10th July

04:00 – 07:00

All Online

Azure Patching

No impact expected however there is a potential to experience slower response times across all of the Credit Online Services, including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Planned

Sunday 10th July

04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting AQM Services of up to 10 minutes (inc. Portfolio Manager and Affordability for Gaming) and Credit Online Services (including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Planned

Tuesday 12th July

04:00 – 07:00

AQM

Disaster Recovery Failover Test

The AQM environment will be unavailable during this Test.

Planned

Tuesday 12th July

04:00 – 07:00

All Online

Network Maintenance

No Impact expected. However, due to the nature of this work, there is a risk of performance degradation and periods of unavailability impacting all of the Credit Online services including CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS

Planned