IT Maintenance
TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:
Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.
This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.
Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.
TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.
If you need further information please email customersuccessteam@transunion.co.uk
Upcoming Maintenance Windows:
| Date | Time | Change Description | Change Impact | Status |
|---|---|---|---|---|
| 2nd February 2021 | 04:00 – 07:00 | All Online | Database Server Patching There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over. |
Completed |
| 2nd February 2021 | 04:00 – 07:00 | AQM | AQM DR Test There will be no access to the AQM service during this time. |
POSTPONED |
| 7th February 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Completed |
| 7th February 2021 | 04:00 – 07:00 | Open Banking | Open Banking Platform Upgrade There will be no access to the Open Banking service during this time. |
Completed |
| 9th February 2021 | 04:00 – 07:00 | All Online | CallReport Release There will be 2x 1 minute periods of slowness impacting all of the Credit Online Services. |
Completed |
| 14th February 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Completed |
| 14th February 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade There will be four blips of 30 seconds impacting all Credit Online Services and AQM. |
Completed |
| 16th February 2021 | 04:00 – 07:00 | AQM | AQM Upgrade No impact expected, although changes to the database may reduce database performance during deployment. |
Completed |
| 16th February 2021 | 05:30 – 07:00 | CallValidate & Open Banking | CallValidate Deployment Slow or dropped searches for up to 5 minutes during the Maintenance Window. |
Completed |
| 21st February 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Completed |
| 21st February 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade There will be four blips of 30 seconds impacting all Credit Online Services and AQM. |
Completed |
| 23rd February 2021 | 04:00 – 07:00 | All Online | Credit Online Services DR Failover Test There will be no access to the Credit Online Live Services during this time. |
Completed |
| 28th February 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Completed |
| 28th February 2021 | 04:00 – 07:00 | All Online | Database Server Patching There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over. |
Completed |
| 2nd March 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services and AQM. |
Completed |
| 2nd March 2021 | 06:00 – 07:00 | Open Banking | Open Banking Maintenance The Open Banking service will be unavailable during this time. |
Completed |
| 7th March 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Planned |
| 7th March 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. |
Planned |
| 9th March 2021 | 06:00 – 07:00 | Affordability V4 | Affordability V4 WAF into Live In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. |
Planned |
| 9th March 2021 | 04:00 – 06:00 | All Online & AQM | Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. |
Planned |
| 14th March 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Planned |
| 14th March 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. |
Planned |
| 16th March 2021 | 04:00 – 07:00 | Open Banking | Open Banking Platform Upgrade The Open Banking service will be unavailable during this time. |
Planned |
| 16th March 2021 | 06:00 – 07:00 | TruVision | TruVision WAF into Live In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. |
Planned |
| 21st March 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Planned |
| 21st March 2021 | 04:00 – 07:00 | All Online & AQM | Network Upgrade During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM. |
Planned |
| 23rd March 2021 | 04:00 – 07:00 | All Online | Credit Online Services DR Failover Test There will be no access to the Credit Online Live Services during this time. |
Planned |
| 25th March 2021 | 22:00 – 23:00 | DecisionStrategy | DecisionStrategy WAF into Live In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. |
Planned |
| 28th March 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Planned |
| 28th March 2021 | 04:00 – 07:00 | All Online | Database Server Patching There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over. |
Planned |
| 30th March 2021 | 05:30 – 07:00 | TruValidate (CallValidate)& Open Banking | TruValidate (CallValidate) Release Slow or dropped searches for up to 5 minutes impacting the web clients only. |
Planned |
| 30th March 2021 | 06:00 – 07:00 | Open Banking | Open Banking WAF into Live In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience. |
Planned |
| 4th April 2021 | 04:00 – 07:00 | All Online | Azure Patching Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window. |
Planned |
