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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:


.
Date Time (UK) Impacted Services Description Overview Status
5th September 2021

04:00 – 07:00

All Online & AQM

Emergency Network Maintenance

There will be 4x 2 minute periods of performance degradation or unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

5th September 2021

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Completed

 

5th September 2021

 

04:00 – 07:00

All Online

Storage System Upgrade

During this window, there will be four short periods where clients may experience slower response times / periods of unavailability impacting the Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Postponed

7th September 2021

04:00 – 07:00

All Online & AQM

Emergency Network Maintenance

There will be 4x 2 minute periods of performance degradation or unavailability impacting AQM and Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Completed

7th September 2021

04:00 – 07:00

All Online & AQM

Network Maintenance

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting AQM and all of the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS).

Completed

7th September 2021

05:30 – 07:00

TruValidate (CallValidate) & Open Banking

Licence Renewal

There will be slow or dropped searches throughout the maintenance period impacting TruValidate (CallValidate) and Open Banking, as servers are rebooted.

Postponed

12th September 2021

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Completed

12th September 2021

04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming).

Completed

14th September 2021

04:00 – 07:00

All Online

Credit Online Services DR Failover Test

There will be no access to the Credit Online Live Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) during this time.

Completed

19th September 2021

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Completed

19th September 2021

04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming).

Completed

21st September 2021

04.00-07.00

Open Banking

Open Banking DR Test

Outage to the Open Banking service for the duration of the maintenance window.

Completed

21st September 2021

04.30-07.00

TruValidate (CallValidate) modules: MobileRisk, EmailRisk, Doc Verification, CardLiveand AVS (Globeview).

Shared Services Migration

Four separate periods of TruValidate (CallValidate) module failures for up to two minutes each, affecting MobileRisk, EmailRisk, Card Live, and Document Verification in turn.

Completed

26th September 2021

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Completed

26th September 2021

01:00 – 07:00

All Online & AQM

Network Maintenance

From 01:00 to 04:00 no impact is expected however there is a Risk of impact to Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming).

From 04:00 to 07:00 we expect a number of periods of performance degradation and outage impacting the Credit Online Services (CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS) and AQM Services (inc.Portfolio Manager and Affordability For Gaming).

Completed

28th September 2021

04:00 – 07:00

TruValidate (CallValidate) & Open Banking

Emergency Maintenance

There will be slow or dropped searches throughout the maintenance period impacting TruValidate (CallValidate) and Open Banking.

Completed

3rd October 2021

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Completed
3rd October 2021 04:00 – 07:00

All Online

Database Server Patching

There will be three 2 minute blips when databases are failed over. This will impact all Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window.

Completed

 

5th October 2021

 

04:00 – 07:00

AQM

AQM DR Test

 

There will be no access to AQM service during this time

Completed

 

10th October 2021

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Completed

 

10th October 2021

 

04:00 – 07:00

All Online & AQM

Network Maintenance During the change window there will be 4x short blips impacting the Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS. Completed

12th October 2021

04.00 - 05.00

TruValidate (CallValidate) & Open Banking

Shared Services Migration

There will be a single period of two minutes towards the start of window where all TruValidate clients might see slow or dropped searches. This will be followed by three separate periods of TruValidate module failures for up to two minutes each, affecting MobileKYC, MobileSimSwap and MobileRedirect, DeviceRisk, and Watchlist Screening in turn.

Completed

12th October 2021

05.00 - 07.00

Open Banking 

Open Banking Release

Open Banking will be unavailable throughout this window.

Completed

12th October 2021

05.30 - 07.00

TruValidate (CallValidate) & Open Banking

TruValidate Release

Slow or failed TruValidate (CallValidate) and Open Banking searches for a period of 5 minutes.

Completed

 

17th October 2021

 

04:00 – 07:00

All Online

Azure Patching

No impact expected, however there is the potential for slow response times to Credit Online Services including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS, during the maintenance window. Planned

 

17th October 2021

 

04:00 – 07:00

All Online & AQM

Network Maintenance

During the change window we expect a number of periods of performance degradation and outage impacting AQM Services (inc.Portfolio Manager and Affordability For Gaming) and Credit Online Services (including; CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS). Planned

19th October 2021

04.00 - 07.00

All Online

Credit Online Services DR Failover Test

There will be no access to Credit Online Services during this time Planned