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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows:

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:

Date Time Change Description Change Impact Status
31st May 2020 04:00 – 07:00 All Online Online Database Server patching

Three individual blips (2 minutes each) are expected during this time. This will impact all services including CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Completed
31st May 2020 04:00 – 07:00 All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Completed
7th June 2020 04:00 – 07:00 All Online Storage Upgrades

There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Completed
7th June 2020 04:00 – 07:00 All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Completed
9th June 2020 04:00 – 07:00 All Online Storage Upgrades

There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Completed
14th June 2020 01:00 – 07:00 CallValidate Online Upgrade

Outage to the CallValidate service for the duration of the maintenance window.
Completed
14th June 2020 04:00 – 07:00 All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Completed
21st June 2020 04:00 – 07:00 All Online Network Upgrades

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services.
Completed
21st June 2020 04:00 – 07:00 All Online Azure Patching    

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Completed
23rd June 2020 04:00 – 07:00 All Online Storage Upgrades

There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Completed
28th June 2020 04:00 – 07:00 All Online Database Server patching    

Three individual blips (2 minutes each) are expected during this time. This will impact all services including CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Completed
28th June 2020 04:00 – 07:00 All Online Azure Patching    

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Completed
30th June 2020 04:00 – 07:00 All Online Network Upgrades

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services.
Completed
5th July 2020 04:00 – 07:00 All Online Azure Patching    

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Completed
7th July 2020 04:00 – 07:00 All Online Network Cabling

No impact expected, however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services.
Completed
12th July 2020 04:00 – 07:00 All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Planned
12th July 2020 01:00 - 07:00 All Online Credit Online Upgrade

There will be no access to the Credit Online Live Services during this time. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Planned
14th July 2020 04:00 – 07:00 All Online Storage Upgrades

There will be four blips no longer than 1 minute each impacting all of the Credit Online Services. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Planned
19th July 2020 04:00 – 07:00 All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Planned
19th July 2020 04:00 – 07:00 All Online Checkpoint Replacement

There will be no access to the Credit Online Live Services during this time. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Planned
26th July 2020 04:00 – 07:00 All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Planned
26th July 2020 04:00 – 07:00 All Online Checkpoint Replacement

There will be no access to the Credit Online Live Services during this time. This will impact all services including; CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Planned
28th July 2020 05:30 – 07:00 CallValidate CallValidate Release

Slow or dropped searches (for all CallValidate searches) and individual modules for up to 2 minutes during the maintenance window.
Planned
2nd August 2020 04:00 – 07:00 All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability and COSMOS during the maintenance window.
Planned
2nd August 2020 04:00 – 07:00 All Online Database Server patching

Three individual blips (2 minutes each) are expected during this time. This will impact all services including CallReport, CallValidate, CallML, ThreeSixty, Affordability and COSMOS.
Planned