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IT Maintenance

TransUnion plan upgrades and releases to products and services within pre defined maintenance windows: 

Credit and Consumer Services - Tuesdays and Sundays 04:00 – 07:00.

This page is to provide a status update of on-going live changes where a service disruption is expected and has been communicated to clients. Please be advised the status of each maintenance window will be updated the next working day. Not ALL changes are listed.

Planned activities include infrastructure maintenance, software and hardware upgrades and application releases. Ordinarily these activities do not result in any non-availability of the Online Services to the Client, but this cannot be guaranteed. TransUnion contacts Clients by email with at least 7 calendar days notification prior to any work anticipated to affect service availability.

TransUnion also reserves the right to apply hotfixes without providing advance notice, however in this situation TransUnion provides retrospective notification.

If you need further information please email customersuccessteam@transunion.co.uk

Upcoming Maintenance Windows:

Date Time Change Description Change Impact Status
2nd February 2021 04:00 – 07:00 All Online Database Server Patching

There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over.

Completed
2nd February 2021 04:00 – 07:00 AQM AQM DR Test

There will be no access to the AQM service during this time.

POSTPONED
7th February 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Completed
7th February 2021 04:00 – 07:00  Open Banking Open Banking Platform Upgrade

There will be no access to the Open Banking service during this time.

Completed
9th February 2021 04:00 – 07:00  All Online CallReport Release

There will be 2x 1 minute periods of slowness impacting all of the Credit Online Services.

Completed
14th February 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Completed
14th February 2021 04:00 – 07:00  All Online & AQM Network Upgrade

There will be four blips of 30 seconds impacting all Credit Online Services and AQM.

Completed
16th February 2021 04:00 – 07:00  AQM AQM Upgrade

No impact expected, although changes to the database may reduce database performance during deployment.

Completed
16th February 2021 05:30 – 07:00  CallValidate & Open Banking CallValidate Deployment

Slow or dropped searches for up to 5 minutes during the Maintenance Window.

Completed
21st February 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Completed
21st February 2021 04:00 – 07:00  All Online & AQM Network Upgrade

There will be four blips of 30 seconds impacting all Credit Online Services and AQM.

Completed
23rd February 2021 04:00 – 07:00  All Online Credit Online Services DR Failover Test

There will be no access to the Credit Online Live Services during this time.

Completed
28th February 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Completed
28th February 2021 04:00 – 07:00  All Online Database Server Patching

There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over.

Completed
2nd March 2021 04:00 – 07:00  All Online & AQM Network Upgrade

No impact expected however due to the nature of the change there is Risk that clients may experience slower response times / periods of unavailability impacting all of the Credit Online Services and AQM.

Completed
2nd March 2021 06:00 – 07:00  Open Banking Open Banking Maintenance

The Open Banking service will be unavailable during this time.

Completed
7th March 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Planned
7th March 2021 04:00 – 07:00  All Online & AQM Network Upgrade

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM.

Planned
9th March 2021 06:00 – 07:00  Affordability V4 Affordability V4 WAF into Live

In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience.

Planned
9th March 2021 04:00 – 06:00  All Online & AQM Network Upgrade

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM.

Planned
14th March 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Planned
14th March 2021 04:00 – 07:00  All Online & AQM Network Upgrade

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM.

Planned
16th March 2021 04:00 – 07:00  Open Banking Open Banking Platform Upgrade

The Open Banking service will be unavailable during this time.

Planned
16th March 2021 06:00 – 07:00  TruVision TruVision WAF into Live

In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience.

Planned
21st March 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Planned
21st March 2021 04:00 – 07:00  All Online & AQM Network Upgrade

During the change window we expect a number of periods of performance degradation and outage impacting the Credit Online Services and AQM.

Planned
23rd March 2021 04:00 – 07:00  All Online Credit Online Services DR Failover Test

There will be no access to the Credit Online Live Services during this time.

Planned
25th March 2021 22:00 – 23:00  DecisionStrategy DecisionStrategy WAF into Live

In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience.

Planned
28th March 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Planned
28th March 2021 04:00 – 07:00  All Online Database Server Patching

There will be three 2 minute blips to all of the Credit Online Services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS when databases are failed over.

Planned
30th March 2021 05:30 – 07:00  TruValidate (CallValidate)& Open Banking TruValidate (CallValidate) Release

Slow or dropped searches for up to 5 minutes impacting the web clients only.

Planned
30th March 2021 06:00 – 07:00  Open Banking Open Banking WAF into Live

In line with previous communications, the IP addresses for the application will we be changing as a result of this maintenance work. Please ensure your technical teams have appraised the change and have taken any required steps to mitigate impact. For example, ensuring Firewall 'allow' lists are updated to append the new IPs. For more information about this change please refer to the email issued 3rd December 2020. If you have any questions or concerns please contact our Client Service Desk clientservicedesk@transunion.co.uk or your dedicated Client Manager at your earliest convenience.

Planned
4th April 2021 04:00 – 07:00  All Online Azure Patching

Potential for slow response times to online services including CallReport; CallValidate, CallML; ThreeSixty; Affordability, TrueVision, Open Banking and COSMOS during the maintenance window.

Planned