Credit Report Help

Been turned down for credit and don’t understand why? Unsure how to access your credit report? This section is designed to address some of the questions we get asked on a regular basis. Click on the link underneath each question to discover more.

Why I have been turned down for credit?

How do lenders make their decisions on whether or not to give you credit?

Will my credit report show I’ve been turned down for credit?

Could I be turned down for credit because of a previous occupant at my address?

How can I improve my chances of getting accepted for credit?

Do you have a blacklist?

What if there's incorrect information on my credit report?

Why I have been turned down for credit?

If you’ve been turned down for credit, you can ask the lender the reasons behind their decision. Different lenders use different credit scoring systems and policy rules, so if one lender turns you down, it doesn't mean they all will.

TransUnion can show you the information we hold (what lenders access when running a search on you), but only the lender can give you a definite reason for declining you.

How do lenders make their decisions on whether or not to give you credit?

Lenders may use a combination of the following to help them make their decision:

  • Information supplied by you when you applied.
  • Data supplied by a credit reference agency like TransUnion. This data allows lenders to check if you're on the electoral register at your current address; if you've paid your credit commitments on time; and if you have insolvencies or County Court Judgments.
  • Your financial connections — Anyone you’re financially connected to will appear on your credit report, such as those with whom you have a joint bank account, or taken out a loan or mortgage. When lenders assess your credit history, they may also look at your financial associates’ credit histories, as they may affect your ability to repay money you borrow.
  • Information about any existing accounts you already have with the lender
  • Their own policies and rules

Will my credit report show I’ve been turned down for credit?

No. If a company makes a search, a record shows on your report, but it won’t show whether your application was accepted or rejected.

Could I be turned down for credit because of a previous occupant at my address?

When someone leaves a property, their financial details stay attached to them rather than the address. Someone else can affect your chances of getting credit — but only if you have a financial association with them like a joint bank account or joint mortgage, not because you lived at the same address.

How can I improve my chances of getting accepted for credit?

Here are some simple things you can do to improve your credit report:

  • Pay your bills and credit agreements on time. Lenders look for evidence you're able to repay existing credit on time. If you forgot a payment one month, you can use a Notice of Correction. These are notes you add to your credit report to explain why you were late with a particular payment.
  • Provide accurate, truthful and complete information on your application form. If you leave anything out or don't give the true picture, it could affect your ability to get credit in the future.
  • Check your credit report regularly so you can close any accounts of financial products you’re not using, and check you’re registered on the electoral register at your current address.

Do you have a blacklist?

No. Credit reference agencies don't hold blacklists relating to people or properties. We only provide lenders with factual information about individuals at the addresses they’ve lived at.

What if there's incorrect information on my credit report?

If you think your credit report contains inaccurate information, you should contact the lender first. If they agree the information is inaccurate, they can make the necessary amendment or ask us to update your file.

Keep in mind, account balances are updated every 4–6 weeks. If the balance shown doesn't reflect the actual balance, there's no need to contact the lender unless you believe the balance is more than 4–6 weeks out of date.

If you prefer, you can contact us about any inaccuracies. We’ll pass this on to the relevant lender on your behalf and respond to you within 28 days.

If you think there is incorrect information on your statutory credit report, we’d suggest you check the latest version. You can do this free, online, at transunionstatreport.co.uk. If you see information on there that isn’t right, contact us and we’ll look into it for you. You’ll need to quote your credit file reference number and provide an explanation of why you believe the information is incorrect. Enclose any supporting evidence (such as letters or statements from the lender involved). Send your letter to:
Consumer Services Team
TransUnion
PO Box 491
LEEDS
LS3 1WZ
United Kingdom