We use a range of security checks during the online registration journey to confirm your identity. This is to ensure credit report information is protected from being accessed fraudulently.  

If your online request to get a copy of your credit report was unsuccessful, we are unable to override this for security reasons. In this instance we would recommend that you submit a request for a paper copy of your statutory credit report here . Alternatively, you can do this by completing the paper request form found here and sending it to:

TransUnion Consumer Services Team: 

PO BOX 647
Unit 4
HULL
HU9 9QZ

Unlike the online journey, one of our customer service agents will manually process your paper copy request and ask for further information to verify you if necessary.