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Please note that we are unable to answer queries from individuals who have not accessed their credit report with TransUnion. We will respond to all disputes within 28 days in accordance with section 159 of the Consumer Credit Act 1974, but we aim to respond to all other queries as quickly as possible. View our Complaints Procedure here.

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Once you have received your credit report, you can use our frequently asked questions and Help Section to help answer your queries:

Frequently Asked Questions

Consumer Help sECTION


Credit Report Queries

If you see something on your credit report you believe isn’t being reported correctly, you can let us know by raising a dispute. Once we have received your dispute, along with any supporting evidence we’ve requested*, we’ll begin our investigation and make any amendments where found necessary. You will receive an outcome within 28 days of the dispute being raised.

To find out how to dispute an item on your credit report, you can read our Dispute FAQs.

*For some disputes you will be required to provide supporting evidence. In the event evidence is not provided within a 28-day timeframe we will be unable to process your dispute further.

Dispute FAQs


If you can't find an answer to your query, please call us on 0330 024 7574, or use the form below.

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