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Fraud Victim Resources

If you think you’re a victim of fraud or identity theft, we’re here to help.

Report the fraud

Put a Fraud Recovery Plan Into Action

Take these steps in order.

Secure Your Accounts

Change the passwords on your email and banking first, then any other affected accounts. Turn on two-step verification, use passkeys and check your home Wi-Fi has a strong password.

How to protect your accounts

Report Fraud

Make a report and keep your crime reference number — your bank and credit reference agencies will ask for it.

Report fraud

Protect Your Credit File

Add a password for lenders via a Notice of Correction or apply to Cifas for protective registration ‘charges apply’; do the same with Equifax and Experian.

About fraud markers

Challenge Anything You Don’t Recognise

Raise a dispute so a TransUnion data specialist can take it up with the organisations that supplied the information and work toward correcting your accounts.

Raise a dispute

Start Recovering Your Money

Contact your bank or card provider. They can stop further spending and start a fraud investigation. If other accounts could be affected — credit cards, store cards, phone or utility providers — contact those companies as well.

Who to contact

More Ways We Can Help You Recover

Useful Contacts for Victims of Fraud

A list of contact information to use and keep for reference during the fraud resolution process.

Learn more

Fraud Markers and Protective Registration

A ‘Protective Registration’ warning on your credit file tells lenders you think your personal information is at risk of being used fraudulently.

Learn more

Raise a Dispute on Your Credit Report

If you see something that is not right in your credit report then you can request that we investigate it. Disputes are free to raise.

Learn more

Trusted Organisations That Can Help

Free, confidential help from trusted UK organisations for every stage of recovery.

Report the Fraud

Report the crime and get a crime reference number.

Get Started

Victim Support

Free, confidential emotional and practical support, whenever you need it.

Get Started

Citizens Advice

Free guidance on your rights and what to do next.

Get Started

Age UK

Support for older people affected by fraud and scams.

Get Started

Police Fraud Victim Guide

The police’s own step-by-step victim guide.

Get Started

When You’re Ready: Better Protect Yourself for the Future

Fraud takes many forms — scams, banking fraud, investment fraud, romance fraud. Staying aware and knowing how they work is the best protection.

  • Regularly review your credit report
  • Use passkeys and strong two-step verification — see NCSC guidance.
  • Turn on biometrics where your apps offer them
  • Register with the Mailing Preference Service and Telephone Preference Service to reduce unwanted mail and calls
  • If you own property, sign up for free property alerts from HM Land Registry
Explore fraud and identity protection guides