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COVID-19 Support Centre

We’re here to help you protect and manage your financial health


COVID-19 has impacted people all around the world, bringing with it much uncertainty. Whilst health and safety is the number one priority, we understand that at a time like this, worrying about credit and finance can be stressful. Here at TransUnion we’re committed to helping you protect – and stay in control of – your financial standing.

We’ll provide you with the latest guidance and information on what to do if you or your household are affected financially by COVID-19, and are struggling to pay your mortgage, credit card, loan or other financial commitments. We also have a few tips on how to maintain financial stability during this unprecedented time. Keeping an eye on your credit report and score could help you access the finance you may need, as well helping you understand and assess any longer-term implications.

We hope you find this useful and that you and your loved ones stay safe and well.


—Kelli Fielding, Managing Director of Consumer Interactive

Kelli Fielding

Information and advice

On 17 March 2020 the UK government announced that mortgage lenders had agreed to support customers experiencing personal financial difficulties as a result of coronavirus (COVID-19), including offering three-month payment holidays. To find out more about what this means and for other queries on how to manage financial difficulties resulting from COVID-19, read our latest guide.