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Contact us - Consumer Enquiries

Please note that we are unable to answer queries from individuals who have not accessed their credit report with TransUnion. We will respond to all disputes within 28 days in accordance with section 159 of the Consumer Credit Act 1974, but we aim to respond to all other queries as quickly as possible. View our Complaints Procedure here.

Get your TransUnion (formerly Callcredit) credit report

Once you have received your credit report, you can use our frequently asked questions and Help Section to help answer your queries: 

Frequently Asked Questions   Consumer Help Section

Our FAQ section includes our most common queries which are:

  1. Why have I been turned down for credit?
  2. How do I get a CCJ removed from my credit file?
  3. How do I correct inaccurate information on my credit report?
  4. How do I leave a Notice of Correction?

If you can't find an answer to your query, please call us on 0330 024 7574, or use the form below.  

Please read our privacy notice, which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

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