Make your customer journeys slick and hassle free with our online identity verification tool

For digital businesses balancing a great customer experience with robust security checks can be challenging. Expectations from consumers are high. They want and demand to interact with companies online quickly and simply. Failure to address the lag between expectation and service is startling. In 2016:

  • 40% of consumers have abandoned the online banking process
  • 39% of those abandonments were due to the length of the experience
  • 25% of those abandonments were due to having to go into branch or send personal information through the post

How does our online identity verification service work?

Document Verification is our own identity validation tool. It electronically validates images of official identity documents from over 200 countries. If you embed it within the registration process, it allows you to streamline and optimise the customer journey reducing any friction and increasing sign-ups and reducing customer abandonments.

Key features

  • Real-time electronic validation of identity documents
  • Returns document data e.g. address, DOB which can be used to populate an application form
  • Supports more than 3,000 document types from over 200 countries
  • Can be used to support referral processes during customer on-boarding via email, online application or mobile app

Benefits for your customers

Benefits for your business

  • A fast and frictionless on-boarding experience
  • Reduced risk of fraud
  • Automate existing manual processes
  • Increase successful customer on-boarding rates by reducing customer abandonments
  • Increase overall profitability with more customers and lower costs

How the identity verification solution is delivered

Document verification is one component of Callcredit’s comprehensive Fraud & ID Solutions. Document Verification is available as a stand-alone solution or as part of our CallValidate suite. You can pick and choose the modules you need to build a bespoke solution that meets your business’ requirements, with minimal IT integration.

Find out more about our online identity verification tool today!