TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

Process Management - Case Workflow

Improve case workflow by providing your business the ability to work across silos and accomplish tasks quickly and effectively whilst increasing consistency and reduce human errors.

As customers’ quality of service demands are rising, they expect organisations to have all their relevant information at their fingertips when dealing with enquiries.

DecisionCX Interactive improves the quality and speed of responses and enhances the customer experiences by:

  • Automatic customer and case recognition with configurable rules
  • Automatic customer record surfacing to advisors
  • Inheritance of data from work item to case and customer
  • Definable customer and case data forms
  • Integration with other back-office systems
  • Unified contact history
  • Easy-to-use customer and case maintenance functions
  • Configurable customer search facilities
  • Flexible archiving rules based on customer and case
  • Automatic notifications and alert triggers

Contact us to find out how DecisionCX Interactive can help your business.

Contact us