Data cleansing services for Collections

With around 11% of the UK population moving address each year, there is a real risk that a proportion of the customer details you hold are no longer up to date.

It is important to guarantee that you hold correct customer data to both ensure you are adhering to regulations and also to significantly enhance your business performance and ability to trace debtors.

Helping you comply with regulation

The FCA CONC Handbook states that firms need to be proactively maintaining the accuracy and integrity of their customer data. 

With an emphasis on data security, it is clear that firms can not simply wait for a change of address notification to be received from a consumer. Therefore it is crucial that you are able to ensure sensitive information is communicated to the correct person at their correct address. 

Uplift your performance for tracing debtors

By combining TransUnion’s data cleansing tools, we can ensure the data held for your client base is up to date and relevant, ensuring suitable business processes can be defined, balancing the customer and performance. Helping you to:

  • Mitigate risk of fraud and complaints by ensuring sensitive information is not sent to incorrect individuals
  • Uplift collections performance by contacting the right individuals at the most recent address
  • Identify any gaps, such as DOB and missing name elements
  • Improve right party contact rates on dialler and e-mail campaigns by having up to date contact details
  • Reduce OPEX wastage on letters, telephone and other contact strategy resources

TransUnion’s suite of data cleansing tools:

Merlin Append

  • Fixes all addresses, titles, forenames, middle names and surnames
  • Includes DOB fix/append
  • Improves match rates for stage 2

CallTrace Batch

  • Confirms residency/linked addresses
  • Verification data sets included
  • Can be segmented to client requirements
  • Deceased/BAI/CCJ Check 
  • Identifies vulnerable customers

InTouch Batch

  • Mobile, landline, email append
  • Can verify/correct existing contact info
  • Can include HLR check (is it live?)

Why TransUnion?

TransUnion has an unrivalled understanding of the Collection industry's needs and has developed a range of innovative information solutions. These solutions enable our clients to optimise their return on investment.