Credit Risk & Affordability case studies

Take a look at some of our case studies below.

Shop Direct - Case Study

Shop Direct - Case Study

Always looking to improve their customer service, Shop Direct wanted to focus on enhancing their responsible lending practices. Their aim being to ultimately further improve their customer outcomes, reduce revenue losses and reduce the number of customers falling into difficulty.

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A leading lending organisation

A leading lending organisation

Our client is one of the largest financial institutions in the country, providing mortgages, loans, credit cards and current accounts to over 20 million people. Our relationship began almost a decade ago, growing over time to include every aspect of their business. Read on to find out how we helped them redefine their Affordability strategy and decrease their reliance on applicant-provided information.

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