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Case Studies

At TransUnion (formerly Callcredit), we work with a wide range of clients across all business sectors. To find out how our products and services have helped their businesses, take a look at some of the case studies below.

Credit Risk & AffordabilityView all Case Studies

Shop Direct

Always looking to improve their customer service, Shop Direct wanted to focus on enhancing their responsible lending practices. Their aim being to ultimately further improve their customer outcomes, reduce revenue losses and reduce the n...

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Fraud & VerificationView all Case Studies

Paddy Power

Paddy Power is Ireland's biggest and most successful bookmaker, operating both a retail and an online/telephone division. They chose CallValidate as a powerful age and identity verification solution that enabled fast and positive pla...

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Consumer Marketing DataView all Case Studies

NS&I and Atos

NS&I takes its obligations to comply with the Data Protection Act 1998 and other relevant legislation very seriously. Therefore, holding reliable and up-to-date personal information is vital to fulfil their commitments to their acco...

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Collections & RecoveriesView all Case Studies


Akinika, part of the Capita Group specialises in consumer and commercial debt collection. Their role is to responsibly engage with their clients' customers to help them to start hopefully becoming debt free. They partnered with Callc...

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Business EfficiencyView all Case Studies


By using RBV, Teignbridge District Council can accurately detect fraud and error in benefit claims and on-going interventions, automatically and efficiently, without the need to manually review each case. Teignbridge can now apply differ...

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