Been turned down for credit and don’t understand why? Unsure how to access your credit report? This section is designed to address some of the questions we get asked on a regular basis. Click on the link underneath each question to discover more.
To get the full picture on what your credit information means and how lenders use it, we recommend the ‘Understanding your credit information and how lenders use it’ guide. Produced by the UK’s leading credit reference agencies, including TransUnion, it’s a definitive document that can help you with your credit-related questions.
If you’ve been turned down for credit, you can ask the lender the reasons behind their decision. Different lenders use different credit scoring systems and policy rules, so if one lender turns you down, it doesn't mean they all will.
TransUnion can show you the information we hold (what lenders access when running a search on you), but only the lender can give you a definite reason for declining you.
Lenders may use a combination of the following to help them make their decision:
No. If a company makes a search, a record shows on your report, but it won’t show whether your application was accepted or rejected.
When someone leaves a property, their financial details stay attached to them rather than the address. Someone else can affect your chances of getting credit — but only if you have a financial association with them like a joint bank account or joint mortgage, not because you lived at the same address.
Here are some simple things you can do to improve your credit report:
No. Credit reference agencies don't hold blacklists relating to people or properties. We only provide lenders with factual information about individuals at the addresses they’ve lived at.
TransUnion will contact you with an outcome, by post or email, within 28 days. We will either send you an email or a letter to confirm the outcome of your dispute. The method of contact will depend on how you raised your dispute:
When you raise a dispute, TransUnion will investigate the data accuracy with the data provider (e.g. lenders, local council, or the courts) and provide you with an outcome within 28 days, in accordance with our obligations under Section 159 of the Consumer Credit Act 1974.
If you decide to raise a dispute, the process can be broken down into these 3 simple steps:
If you use the online portal to raise a dispute, we will email you, or If you email your dispute to TransUnion, we will respond via letter.Here are some examples of potential outcomes:
What can I do if the information on my credit report is accurate, but I would like to explain the circumstances behind it?
Where your credit report data is accurate, but you’d like to explain the reason behind an item, you can choose to add wording of your choice to your credit report in the form of a Notice of Correction (NOC).
A NOC is free to apply and has no impact on your credit score. However, the presence of a NOC will slow down any future applications for credit (e.g. credit card, mortgage) as any lender viewing your credit report will be required to manually review your credit report.
When you submit a NOC to be added to your credit report TransUnion will review the wording you provide. The wording must be in line with the NOC Guidelines below. TransUnion may write to you with a suggested alternative wording if the statement does not adhere to the guidelines, which are:
If you disagree with TransUnion’s alternative wording, we can appeal to the Information Commissioner’s Office for final say on the wording before adding it to your credit report.
To add a NOC to your credit report please email your chosen wording to: firstname.lastname@example.org.
Or alternatively, you can write to us at:
TransUnion Consumer Services Team
PO Box 647
Please be aware that any NOCs which are added to your TransUnion credit report will not be shared with other Credit Reference Agencies (CRAs). You should therefore also contact the other CRAs to add a Notice of Correction in their versions of your credit report to the data item you want explaining.
You can contact the other two CRAs using the links: