TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

TransUnion (formerly Callcredit) Complaints

Complaints Data

This complaint data relates to Callcredit Limited FRN: 737740 for the period 01/07/2018 to 31/12/2018:

  Provision (at reporting period end date) Intermediation (within the reporting period)  Number of complaints opened Number of complaints closed  Complaints closed within 3 days  Complaints closed within 8 weeks Closed complaints upheld by firm (%)* Main cause of complaints opened 
Banking and credit cards  N/A N/A N/A N/A N/A N/A N/A  N/A 
Home finance N/A N/A N/A N/A N/A N/A N/A  N/A 
General Insurance and pure protection  N/A N/A N/A N/A N/A N/A N/A  N/A 
Decumulation, life and pensions  N/A N/A N/A N/A N/A N/A  N/A
N/A 
Investments N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 
Credit-related  N/A  N/A  808 840
N/A  N/A   26.3 N/A 

*Complaints upheld by firm refers to the percentage of complaints that Callcredit Limited has found in the customer's favour either in whole or part.


Noddle

This complaint data relates to the following brands/trading Names – Callcredit Consumer Limited (Noddle) FRN: 737743 for the period 01/07/2018 to 31/12/2018:

  Provision (at reporting period end date) Intermediation (within the reporting period)  Number of complaints opened Number of complaints closed  Complaints closed within 3 days  Complaints closed within 8 weeks Closed complaints upheld by firm (%)* Main cause of complaints opened 
Banking and credit cards  N/A N/A N/A N/A N/A N/A N/A  N/A 
Home finance N/A N/A N/A N/A N/A N/A N/A  N/A 
General Insurance and pure protection  N/A N/A N/A N/A N/A N/A N/A  N/A 
Decumulation, life and pensions  N/A N/A N/A N/A N/A N/A  N/A
N/A 
Investments N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 
Credit-related  N/A  N/A  N/A N/A
N/A  N/A   N/A N/A 

*Complaints upheld by firm refers to the percentage of complaints that Callcredit Consumer Ltd has found in the customer's favour either in whole or part.

N.B. Please note that firms are only required to report complaints data where they have received more than 500 complaints within the relevant reporting period.