Contact Us

Please note that we are unable to answer queries from individuals who have not accessed their credit report with TransUnion. We will respond to all disputes within 28 days in accordance with section 159 of the Consumer Credit Act 1974, but we aim to respond to all other queries as quickly as possible. View our Complaints Procedure here.

Get your TransUnion credit report

Once you have received your credit report, you can use our frequently asked questions and Help Section to help answer your queries: 

Frequently Asked Questions   Consumer Help Section

Our FAQ section includes our most common queries which are:

  1. Why have I been turned down for credit?
  2. How do I get a CCJ removed from my credit file?
  3. How do I correct inaccurate information on my credit report?
  4. How do I leave a Notice of Correction?

Credit Report Queries

If you see something on your credit report you believe isn’t being reported correctly, you can let us know by raising a dispute. Once we have received your dispute, along with any supporting evidence we’ve requested*, we’ll begin our investigation and make any amendments where found necessary. You will receive an outcome within 28 days of the dispute being raised.

To find out how to dispute an item on your credit report, you can read our Dispute FAQs.

*For some disputes you will be required to provide supporting evidence. In the event evidence is not provided within a 28-day timeframe we will be unable to process your dispute further.

Dispute FAQs

If you can't find an answer to your query, please call us on 0330 024 7574, or use the form below.  

By submitting your information you agree to us holding and using it in accordance with our privacy policy.













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