Callcredit Blog

Universal Credit

RBV in the post Universal Credit world

Since the development of RBV (Risk Based Verification) through 2008/2009 and its widespread adoption following the release of circular S11/2011 a lot has changed. And a lot hasn’t. Let’s deal with what has changed first. Universal Credit (UC) has arrived, … » Read more…

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Surely we all know who our customers are? Read on to find out if you do!

Well it would appear many housing associations according to a recent report by Sheffield Hallam University do not have sufficient customer information to prepare for the introduction of direct payments as a result of universal credit. Amazingly 76% of respondents … » Read more…

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