Callcredit Blog

Treating customers fairly

Alerts can help the housing sector make tenancies more sustainable and deliver their social duty

One of the biggest challenges for the social housing sector is the increasing number of tenants falling into rent arrears. Stagnating incomes, rising cost of living and changes to benefits are squeezing tenants, many of whom are already financially vulnerable. … » Read more…

Tags: , , , , ,

Best practice in working with vulnerable customers: Blog 4/4: A recipe for success

This gallery contains 1 photo.

In the fourth of a series of short blogs, we take a look at the key ingredients needed to improve the way you work with vulnerable customers, from identification, verification, and support. Focus on how vulnerable customers are handled This … » Read more…

Tags: , , , ,

Best practice in working with vulnerable customers: Blog 3/4: How to train, mentor and support employees

This gallery contains 1 photo.

In the third of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can provide your employees with the right tools to communicate effectively. Top … » Read more…

Tags: , , ,

Best practice in working with vulnerable customers: Blog 2/4: How to support vulnerable customers

This gallery contains 1 photo.

In the second of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can support vulnerable customers and how to best manage the process internally. … » Read more…

Tags: , ,

Best practice in working with vulnerable customers: Blog 1/4: How to identify a vulnerable customer

This gallery contains 1 photo.

Over the last few years, there has been an increasing level of focus on the service provided to customers in vulnerable circumstances, with a view to improving customer experience and the longer term outcomes achieved. In the first of a … » Read more…

Tags: , ,

This blog is maintained by the Transunion to provide general information about itself, its business and the market sectors in which it and its clients operate. The information you obtain at this site is not, nor is it intended to be, legal or professional advice upon which you should or can rely or act. You should contact Transunion or your professional advisers to obtain tailored and specific advice with respect to any particular issue or problem. Any opinions expressed by the authors on this blog and those providing comments are theirs alone and do not reflect the opinions or policy of Transunion or any of its employees. Transunion is not responsible for the accuracy of any of the information supplied by such bloggers. None of the content of the blog shall be taken as constituting legal advice. Transunion is unable to provide legal advice to third parties and use of and access to this website does not create an adviser-client relationship between Transunion and you, the user or browser. You are advised to read the additional Terms of Use set out on the site hosting this blog. If you would like to discuss any elements of the posts appearing in the blog please contact us by email at David.Blumberg@transunion.com