Callcredit Blog

Financial vulnerability

Machine Learning and AI – the future of the fight against fraud

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  In the second in his series of guest blogs David Birch, author and advisor on digital financial services, tackles Machine Learning and AI. As I’ve written many times, it is difficult to overestimate the impact of artificial intelligence (AI) on … » Read more…

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Applying Real World Thinking to the FCA’s review on persistent debt

In April the Financial Conduct Authority released its report on persistent debt in the UK. One of the most shocking findings was that persistent debt is a problem that’s affecting 3.3 million people. That’s about three times the population of … » Read more…

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Best practice in working with vulnerable customers: Blog 4/4: A recipe for success

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In the fourth of a series of short blogs, we take a look at the key ingredients needed to improve the way you work with vulnerable customers, from identification, verification, and support. Focus on how vulnerable customers are handled This … » Read more…

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Best practice in working with vulnerable customers: Blog 3/4: How to train, mentor and support employees

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In the third of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can provide your employees with the right tools to communicate effectively. Top … » Read more…

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Best practice in working with vulnerable customers: Blog 2/4: How to support vulnerable customers

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In the second of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can support vulnerable customers and how to best manage the process internally. … » Read more…

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