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Five practical tips to streamline your email operations – part 5

Handling customer interactions can be a really tough job, whether you’re in the front or back office. It often requires the ability to switch between customer situations; properly understanding all recent events with the customer; navigating within multiple systems; all … » Read more…

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Five practical tips to streamline your email operations – part 4

Access to real-time and accurate operational management information is a challenge faced by many managers. In this day and age, it really shouldn’t be that difficult. Yet it’s not uncommon for managers to spend up to two or three hours a day … » Read more…

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Five practical tips to streamline your email operations – part 3

Performing two or more tasks in rapid succession. It almost doesn’t seem like multitasking at all, but our minds need time to change gears in order to work efficiently. According to research, multitasking can impact productivity by as much as 40%. … » Read more…

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Five practical tips to streamline your email operations – part 2

In an increasingly digitalised world, the way we communicate is changing rapidly. In 2015, 205 billion emails were sent and received every day. This number is predicted to rise by 3% annually through 2019, ultimately reaching a predicted 246 billion … » Read more…

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Five practical tips to streamline your email operations – part 1

“I wish we’d spotted this email sooner. If we’d responded to the customer on time and more appropriately, the issue wouldn’t have been escalated and we wouldn’t have this problem!” This is a common scenario which, in this day and … » Read more…

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