Callcredit Blog

Customer Experience

Authorised Push Payment (APP) fraud – Arriving at a customer experience that delivers for everyone

There doesn’t seem to be a week go by when fraud is not covered by the mainstream press and the last two months have been no different. At the end of May the Payment Systems Regulator announced the results of … » Read more…

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Open Banking: Creating competition in the UK banking industry

By offering online banking, mobile apps and live chat, traditional banks have evolved to embrace new technology. But now, with the arrival of Open Banking, a revolution is coming – and it looks like it could shake up the whole … » Read more…

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Balancing Risk and Growth: challenge or opportunity?

The debt to income ratio is at its highest level since the last financial crash – representing a correspondingly high risk to lenders. At the same time, there are numerous other signposts to suggest the direction risk is taking. For … » Read more…

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Using tech to boost the personal touch

As another part of our Real World Thinking initiative, we offer some tried and tested ways of using smarter working practice and technology to improve the customer experience. According to Forrester, 72% of businesses across the board say that improving … » Read more…

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Utilities: how not to manage the home move process

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I think I’m a pretty good customer to have on your books.  I pay my bills on time, I don’t overspend, I rarely go into my overdraft, I think I’m credit savvy – working in the credit industry for a … » Read more…

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