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Alerts can help the housing sector make tenancies more sustainable and deliver their social duty

One of the biggest challenges for the social housing sector is the increasing number of tenants falling into rent arrears. Stagnating incomes, rising cost of living and changes to benefits are squeezing tenants, many of whom are already financially vulnerable. … » Read more…

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Ushering a new era of customer-first collections

The era of responsible lending began back in 2011, when the Consumer Credit Directive came into force. However, with reports in 2017 that unsecured consumer credit in the UK has topped £200 billion for the first time since the global … » Read more…

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Can’t pay or won’t pay? The customer’s view

The Bank of England warned in September that a sharp rise in interest rates and unemployment could cause UK banks to lose £30bn on credit card, personal loan and car finance lending. However credit and debt are not just about … » Read more…

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How are you dealing with persistent Council Tax arrears?

  A recent government report shows that the amount of unpaid Council Tax is growing and has been widely reported in the press. In England in the collection year 2016/17, £26,039bn was collected which represents 97.2% of the £26,797bn net … » Read more…

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Using tech to boost the personal touch

As another part of our Real World Thinking initiative, we offer some tried and tested ways of using smarter working practice and technology to improve the customer experience. According to Forrester, 72% of businesses across the board say that improving … » Read more…

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