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80,000 households likely to be incorrectly claiming single person discount on council tax, costing local authorities up to £23 million

Back in January in my piece, ‘Alerts monitoring will radically alter how single person discount reviews are performed’, I predicted that councils would start to move away from bulk discount reviews in favour of using alerts to manage changes to … » Read more…

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GovNet Fraud and Error Conference: How the public sector can prevent fraud in the digital age

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Fraud costs UK public services an estimated £21 billion per year and reducing this is a priority across all areas of government. Last week saw Callcredit participating again in the annual GovNet Fraud & Error conference which took place in … » Read more…

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The charity sector needs to take advantage of the rich insight marketing data can provide

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Whilst there has been a lot of talk of charities and fundraisers improving the way they identify and target potential donors – how does the sector become better informed about this?  Is now the time to abandon clunky cold calling … » Read more…

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Local authorities and housing associations will now be required to understand their residents’ affordability

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Affordability has moved on significantly since our last blog and the Queens Speech, and the emergency budget surprised many in housing with the announcement of earnings linked to rent. Local authorities and housing associations will now be required to capture … » Read more…

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Right to buy – are councils and housing associations prepared?

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Councils across the UK have a surprising portfolio of property assets.  According to a recent report from the Taxpayers’ Alliance, it includes pubs, restaurants, cafes, farms, theatres and golf courses as well as a cheese factory, sawmill and betting office … » Read more…

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