About Us
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy.
We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.
TransUnion’s history in the UK
In 2018 TransUnion acquired Callcredit, one of the UK’s largest credit reference agencies (CRA). Over the course of nearly two decades, Callcredit built a reputation as a consumer-first tech disruptor. This included the pioneering over-indebtedness initiative (OII), designed to improve lenders’ understanding of customer indebtedness and ability to repay, the development of solutions to minimise fraud risk across different industries and free credit scores for life for consumers with Noddle (subsequently purchased by Credit Karma).
TransUnion has accelerated this evolution, investing in solutions that bring UK and international businesses and consumers closer together and creating greater confidence in the decisions they make. In 2019, we launched our proprietary Open Banking platform that helps businesses make more informed lending decisions and consumers served quickly with appropriate offers, TrueVision, a trended data solution that uses new customer insights to transform the way finance providers understand and evaluate their customers, and CreditView which gives lenders an array of tools to help improve consumers’ financial knowledge and planning.
Working across established and emerging industries including banking, utilities, retail and gaming, we play a pivotal role in the end-to-end consumer journey helping customers onboard and manage consumer relationships in a positive way. Likewise, as data custodians we look to encourage consumers to understand their data identity and how it can help them make better decisions.
If you are interested in finding out more about how we are helping to drive the modern economy take a look at our blog for the latest news and insights, or check our careers section for the latest vacancies and join us on our journey.
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Awards and Certifications
At TransUnion (formerly Callcredit) we strive to deliver innovative
products and services to a consistently high standard, and we're proud to have received numerous
awards and certifications that recognise our success in doing just that.
Awards
Recent awards we have won include:
Callcredit has been ranked 117th in The Sunday Times Grant Thornton Top Track 250
companies 2017 which ranks Britain's private mid-market growth companies with the biggest sales.
Callcredit Marketing Solutions won Outstanding Data Provider - B2C (for the
second consecutive year) at the 2015 Database Marketing Awards. They also won Outstanding Data Quality
Management for a joint project with NS&I and Atos.
Callcredit Information Group has won the award for Innovation at the 2014
Yorkshire Post’s Excellence in Business Awards.
Callcredit Information Group has won the Innovation award at the 2014 Yorkshire
Insider Growth 100 Awards.
Callcredit Marketing Solutions won Outstanding Data Provider - B2C, Outstanding
Marketing Services Provider and Innovation In Insight - Driven Direct Mail Marketing at the 2014
Database Marketing Awards
Callcredit Information Group's Marketing Team won bronze in the Business 2
Business category at the 2013 DMA Awards
Callcredit Marketing Solutions (featuring The Trading Floor) won 'Outstanding
Data Provider - B2C' at the Database Marketing Awards 2012
Highly commended in the New Product, Service and Innovation category for our
share of wallet tool 'nGauge' at The Financial Services Forum Awards for Marketing Effectiveness.
Highly commended for Excellence in Direct Mail Marketing (B2C) for our work using
nGauge with Santander Cards at the Database Marketing Awards 2011.
CallMonitor won the Best Use of Technology Award at the Credit Today Awards 2009.
CallML was named 'Best of Breed' at the Legal Technology Awards in 2009 as well
as being Highly Recommended for 'Online Product of the Year'.
Callcredit Information Group has been ranked in the top 100 private equity-backed
companies for the second year in a row.
We are finalists for the Orange Innovation Award at the National Business Awards
2010 for our Affordability Suite.
Certifications
A selection of our certifications is shown below:
ISO9001
One Park Lane, Leeds
This certification verifies the quality management systems that underpin our business processes.
ISO9001
One Park Lane, Leeds
700 Mandarin Court, Warrington
12 Cock Lane, London
This is given to organisations that meet the international best practise standards for environmental
management.
ISO9001
One Park Lane, Leeds
700 Mandarin Court, Warrington
12 Cock Lane, London
This is the certification for Occupational Health and Safety Management Systems.
ISO27001:2013
This is the certification for Information Security Management Systems.
Cyber Essentials Plus
Dataseal Security Standard
An information security standard for the Direct Marketing Industry.
Payment Card Industry Data Security Standard
Requirements for enhancing payment account data security.
Corporate Responsibility
Our business is helping our customers make smart and responsible decisions.
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We frame our approach to different stakeholders
through four responsibility themes:
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Our Marketplace
We act with integrity towards our consumers, clients,
regulators, suppliers and investors
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Our Workplace
We value employee engagement, diversity, development, helath
& wellbeing
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Our Community
We give back to society, including our local communities and
charitable causes
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Our Enviornment
We respect the natural world and make efforts to reduce our
impact on it
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Our Marketplace
Our products support responsible interactions with consumers, environmentally and
socially sustainable outcomes, and financial literacy. Our processes ensure data is secure and used in
ways that comply with legislation. We operate fairly with our suppliers, and require them to meet
ethical standards.
Our Workplace
We are committed to developing our people to reach their potential and enjoy
rewarding careers with TransUnion. We seek to recruit, develop and retain talented people. We believe
that gender diversity in business should be encouraged and we strive to develop an inclusive environment
and culture where all employees feel engaged. We recognise the need for a healthy work/life balance. We
provide facilities to cycle or walk to work, free fruit and relaxation massages and social events.
Our Community
By giving our business skills and products pro bono, we can help community
organisations to better focus on their core mission. All employees get one paid volunteer day each year
to help a community project of their choice. Our offices choose an annual charity to fundraise for. We
also match employees' own fundraising.
Our Environment
We are certified to ISO14001, the international best practice for Environmental
Management. We have kept our carbon intensity level through increased efficiencies in our Facilities and
IT systems. We have active programmes to reduce waste, increase recycling and cut carbon.
More information
Find out about of our Charity of the
Year 2019.
Read our Gender pay report 2020.
Read our Gender pay report 2019.
Our supported charities for 2019
UK Charity of the Year - NSPCC
Each year our UK associates vote for our UK Charity of the Year. This year we
wanted to align our charity support alongside TU’s global ‘GoodWorks@TU’ programme
which takes a stand on three important causes – financial inclusion, child protection and
education.
From the charities suggested over half of your votes went to the NSPCC, an
organisation which helps to protect children and young people across the UK. The funds we raise across
the year will support the NSPCC’s Childline service, which gives young people a voice when no one
else is listening and a place for them to turn for support – any time of day or night.
The NSPCC believe that child abuse is preventable, not inevitable. That’s
why, every day, they work to protect children, prevent abuse and make child abuse a thing of the past.
As the UK’s leading children's charity fighting to end child abuse, they have remained committed
to this mission for over 100 years. As an independent charity, which receives around 90% of its funding
from supporters, they rely on the support of people like us to make sure they can keep every child who
needs them safe. Every pound raised and every penny received will help make sure they reach more
children. You can find out more about the NSPCC
here
Lithuanian Charity of the Year - Youth Line
Youth Line aims to provide emotional support for young people in Lithuania.
Volunteers provide round the clock help by phone and email and organise public meetings in towns around
Lithuania. The suicide rate in Lithuania is almost 3 times the EU average, meaning that in a country of
less than 3 million people around 1000 people take their lives annually. Funds raised by our Kaunas
colleagues will go towards training new volunteers to enable more telephone and email support to be
offered.
Leading Edge Technology – committed to delivery
The beating heart of TransUnion Information Group from day one has been a
commitment to using distributed server based technology to deploy our solutions at pace and then
continuously respond to the changing needs of our clients.
TransUnion started life unhampered by legacy technology, and that continues
today. Our approach allows for distribution of infrastructure, software, data and services combining to
deliver speed to market, cost effectiveness and with the exceptional robust availability and security
our clients expect as standard.
Extensive use of virtualisation technologies has transformed the ability to
provision services faster, maximise hardware utilisation, minimise cost and maintain leading levels of
flexibility.
The flexibility is achieved by utilisation of technologies like Microsoft's .NET
architecture in tandem with SQL Server databases that speeds development compared to many in our sector
who are still toiling with cumbersome and expensive legacy software.
The hosting infrastructure are geographically distributed data centres built on
technology provided by leading manufacturers such as HP, Cisco and NetApp. Utilisation of these leading,
but industry standard, technologies ensure that our services are highly resilient and warrant that no
single-point-of-failure exists within our live service infrastructure; they also enable scaling-up at
whatever pace is set by the marketplace.
Time is money. Real time innovation updates and Daily Alerts mean our clients
enjoy first mover advantage when a consumer's circumstances change.
Our services are fully Internet enabled in addition to deployment of a UK wide
private client network which links major clients quickly, securely and in a manner which can provide
highly robust end-to-end service level management. Client links utilise universal open standards for
connectivity such as HTTPS utilising SSL to guarantee a secure connection. All interface
interoperability is conducted using XML over SOAP compliant services ensuring a wide range of
integration solutions, whatever a client's preferred technology.
We are delighted to have recently opened an Operations Centre in Kaunas in
Lithuania. Our goal is to continue our strong track-record of market-beating growth utilising this
centre as a spring-board - it will play a key role in ensuring that TransUnion has the right
infrastructure in place to facilitate this continued growth across the entire group.
Change normally indicates either an opportunity or a risk. Our commitment to the
latest technology is the enabler that allows us to work closely with our clients and make smart
decisions that drive revenue and ROI.
The flexibility our clients seek is underwritten by robust governance
including certification to:
- ISO9001 Quality Systems
- ISO27001 Information Security
- PCI DSS Payment Card Industry Data Security Standard
View our full list of awards and certifications
Associated Companies
TransUnion Information Group is a member of the following Associations:
Introduction to TransUnion UK Procurement
The Group Procurement team is responsible for the procurement of goods and
services for TransUnion UK and monitoring compliance with the procurement governance framework.
Group Procurement’s objectives are to:
- Foster mutually beneficial strategic supplier partnerships, encouraging
innovation and continuous improvement in order to enhance the ability of both parties to create
value.
- Take a business partner approach and work with our customers to fulfil their
procurement needs whilst actively seeking feedback to improve how we operate in the future.
- Work to the highest possible ethical standards to ensure the impact of
environmental, economic and social factors are considered along with price and quality.
- Maximise savings, cost avoidance and efficiencies for optimal cost
performance.
- Implement industry best practice processes and systems that govern our
procurement activity.
- Identify and help to manage risks relating to third party organisations in
the TransUnion UK supply chain.
If you are a supplier interested in working with TransUnion UK then please read
our Supplier Code of Conduct. If you can comply with our Code and believe
you can deliver value to TransUnion UK then please get in touch.
Contact the team
Read our Supplier Code of Conduct
Our Offices
Please find details below of our UK and International offices.
How to Find Us
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Head Office
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London Office
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TransUnion Baltics, UAB
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One Park Lane
Leeds
West Yorkshire
LS3 1EP
Tel: +44 (0) 113 388 4300
Fax: +44 (0) 113 388 4308
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1st Floor Red Lion Buildings
12 Cock Lane
Smithfield
London
EC1A 9BU
Tel: +44 (0)113 388 4300
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Karaliaus Mindaugo pr. 50
LT-44334 Kaunas
Lithuania
Tel: +37 (0) 655 511 27
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